Point of Contact

4 days ago

Race Course Vadodara Gujarat, India Accucore Solutions Pvt Ltd Full time

**Key Responsibilities**

**Client Communication and Relationship Management**:

- Act as the central point of contact for assigned clients regarding IT services and support.
- Build and maintain positive, professional relationships with clients by providing timely updates on service requests, incidents, and project progress.
- Understand client requirements and expectations to align services effectively.

**Service Coordination**:

- Receive, prioritize, and track client requests or issues, ensuring they are routed to the appropriate technical teams.
- Monitor the progress of service tickets and ensure resolution within agreed timelines.
- Escalate critical issues to higher management or specialized teams when necessary.

**Incident and Problem Management**:

- Provide first-level support by addressing basic inquiries or troubleshooting issues when possible.
- Facilitate communication during incident resolution, ensuring clients are informed at every stage.
- Collaborate with teams to identify root causes of recurring issues and implement preventive measures.

**Reporting and Documentation**:

- Generate and deliver regular service performance reports to clients, highlighting key metrics (e.g., SLA compliance, issue resolution time).
- Document interactions, incidents, and resolutions in the service management system.

**Collaboration with Internal Teams**:

- Coordinate with developers, network engineers, and other IT staff to address client-specific requirements or technical challenges.
- Ensure alignment between service teams and client expectations to achieve optimal results.

**Qualifications and Skills**

**Educational Requirements**:

- Bachelor’s degree in Management, Information Technology, or a related field preferred.

**Experience**:
**Soft Skills**:

- Exceptional verbal and written communication skills.
- Problem-solving aptitude with a client-centric approach.
- Ability to manage stressful situations calmly and professionally

**Job Type**: Internship
Contract length: 6 months

Schedule:

- Day shift

Work Location: In person

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