Customer Service Representative

4 days ago

Ahmedabad, India AURUS Full time

**Role Description**

This is a full-time on-site role for a Customer Support Executive located in Ahmedabad.

**Job Title**: Customer Service Representative

**Company**: [Your Company Name]

**Location**: [Location]

**Employment Type**: Full-Time
- Resolve customer issues, complaints, and questions while maintaining a high level of customer satisfaction.
- Develop a deep understanding of our products and services, and use this knowledge to assist and educate customers effectively.
- Maintain comprehensive and accurate records of customer interactions, inquiries, and resolutions in our CRM system.
- Collaborate with colleagues and other departments to address customer needs and contribute to continuous improvement initiatives.

**Qualifications**
- High school diploma or equivalent (Bachelor's degree preferred).
- Prior customer service experience is a plus.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a patient, empathetic approach to customer concerns.
- Familiarity with CRM systems and basic computer skills.
- Ability to work in a fast-paced environment and adapt to changes.
- A positive and customer-focused attitude.

**About the Brand**

A tight-knit group of passionate dreamers.

Rooted in craft and design, Aurus and Moi is our worldview on design in general and history in particular, through a range of fine jewelry. We are a company of jewelry geeks, designers, visual thinkers and engineers -- all with a shared passion to pursue excellence in what we do with our lives. We work in a collaborative setup where each creative mind has a seat at the table -- as we discover and determine ways to consistently offer a young, fresh and unique voice in the traditional legacy-led jewellery industry.

**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Health insurance

Schedule:

- Day shift

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (preferred)

Work Location: In person

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