Collab Ops Supervisor

6 days ago

Pune Maharashtra, India Johnson Controls Full time

**Key Responsibilities**:

- Managing and Operating O365 Services: Overseeing the day-to-day operations of Office 365 services, ensuring they run smoothly and efficiently, including Microsoft Exchange, SharePoint, Viva Engage, OneDrive, MS Teams, Office Pro Plus, Office365 Security, Tenant Administration, MS Flow/Apps, Microsoft Streams, Power BI, Planner, Sway, Forms, Tasks, Delve, People, Calendar, Visio, To Do, and Project.
- Provide Level 1, Level 2, and Level 3 support for Office 365 Services out of the box.
- Support legal discovery, regulatory compliance, and other auditing and reporting activities.
- Coordinate with JCI configuration of Microsoft ISA firewalls to front-end OWA, Outlook over HTTPS, and SharePoint portal as approved by JCI.
- Monitor and proactively manage annual and as required renewal of certificates.
- Develop and maintain applicable processes and procedures for service delivery.
- Provide reporting to view data and statistics for the operations queues
- Maintain SharePoint Application versioning (current version and patch level)
- Provide emergency response to software patches and fixes needed to respond to threats and exposures.
- Perform SharePoint site owner training and maintain training documentation.
- Administer SharePoint sites, paths, areas, and document versioning.
- Team Leadership: Supervising and guiding the operations team, including hiring, training, and evaluating staff.
- System Maintenance: Ensuring all O365 systems and equipment are properly maintained and updated.
- Compliance and Security: Monitoring compliance with company policies and procedures, and ensuring the security of O365 services.
- Resource Management: Managing resources effectively to optimize the utilization of IT staff involved in O365 service management. Maintain the on-call roster for the team.
- Problem Resolution: Addressing and resolving any issues or emergencies that arise, and implementing solutions or escalating to higher management as necessary.
- Documentation and Reporting: Collecting, organizing, and storing information using computers and filing systems, and preparing reports on O365 operations

**Qualifications**:
- University degree or equivalent combination of education and experience.
- 6-7 years of experience leading IT operations in at least one domain with direct reports or indirectly influencing multiple teams.
- Strong technical expertise in Microsoft Exchange, SharePoint, Viva Engage, OneDrive, MS Teams, Office Pro Plus, Office365 Security, Tenant Administration, MS Flow/Apps, Microsoft Streams, Power BI, Planner, Sway, Forms, Tasks, Delve, People, Calendar, Visio, To Do, and Project.
- Excellent leadership and team management skills.
- Strong problem-solving and analytical skills.
- Ability to work collaboratively with various teams and vendors.
- Excellent communication and interpersonal skills.

**Preferred Qualifications**:
- Experience with IT service management frameworks such as ITIL.
- Certifications in relevant technologies and platforms.
- Key Competencies:

- Leadership
- Technical Expertise
- Problem Solving
- Collaboration
- Communication

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