Assistant to CRM

5 days ago

Pune, India Furnitech Seating (I) Pvt Ltd Full time

Building and maintaining profitable relationships with key and new customers.
- Overseeing the relationship with customers handled by you and your team.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to enhance the sales.
- Meeting with managers in the organization to plan strategically.
- Expanding the customer base by upselling and cross-selling.
- Understanding key customer individual needs and addressing these.
- Conducting business reviews using CRM programs.
- Knowing your competition and strategizing accordingly.
- Monitor relationships with existing customers through CRM systems
- Ensure the CRM system provides an effective sales funnel
- Develop and implement marketing techniques that will drive new customers.
- Set specific marketing strategies to retain customers.
- Plan and manage multi-channel marketing campaigns.
- Suggest new methods to address customers’ needs
- Track marketing metrics and trends, like conversion rates and web analytics.
- Assist with organizing promotional events to reach prospective customers
- Conduct market research to follow trends and competition.

**Salary**: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Food provided
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Pune, Pune - 411037, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Master's (preferred)

**Experience**:

- total work: 5 years (required)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 8799484535
- Health insurance

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