Telecaller

2 days ago

New Palasia Indore Madhya Pradesh, India The Grand Omkara Hotel and Resorts Full time

**Telecaller**

**Position Overview**

We are looking for an enthusiastic and persuasive **Telecaller** to join our team. The Telecaller will be responsible for reaching out to potential clients and guests, handling inbound and outbound calls, generating leads, maintaining customer relationships, and supporting sales and marketing initiatives. The role requires excellent communication skills, patience, and the ability to build rapport over the phone.

**Key Responsibilities**

**Customer Outreach & Lead Generation**
- Make outbound calls to prospective clients, guests, and leads to promote hotel services, events, and offers.
- Handle inbound calls from customers and provide information regarding rooms, banquets, events, and facilities.
- Generate and qualify leads for sales and marketing teams.
- Follow up with interested clients to convert inquiries into bookings.

**Client Relationship Management**
- Maintain a positive, professional, and empathetic attitude while interacting with customers.
- Build and nurture long-term relationships with corporate, travel, and event clients.
- Record details of customer interactions, feedback, and queries in the CRM system.

**Sales & Marketing Support**
- Assist the Sales & Marketing Manager in executing campaigns by reaching out to targeted customers.
- Inform clients about promotions, packages, loyalty programs, and seasonal offers.
- Coordinate with the social media/digital marketing team for leads generated online.

**Quality & Reporting**
- Achieve daily/weekly call and conversion targets.
- Prepare call reports, lead status updates, and performance metrics.
- Ensure compliance with company policies, data privacy, and telecalling guidelines.

**Qualifications & Skills**
- Graduate/Undergraduate in any stream (Hotel Management preferred but not mandatory).
- 1-3 years of experience as a Telecaller, Customer Care Executive, or in a similar role.
- Excellent verbal communication in English and Hindi (knowledge of regional languages is a plus).
- Strong persuasion, negotiation, and active listening skills.
- Basic computer knowledge and familiarity with MS Office/CRM software.
- Ability to handle rejection positively and remain motivated.

**Key Competencies**
- Confidence and polite phone etiquette.
- Result-oriented with a customer-first approach.
- Ability to multitask and manage time effectively.
- Team player with a proactive mindset.

**Compensation & Benefits**
- Competitive salary with performance-based incentives.
- Professional growth and training opportunities.
- Employee discounts on hotel services.
- Supportive and dynamic work environment.

**Location**:303, Classic Center, 575 M.G. Road, near Anand Jewellers, Opposite TI Mall Indore (M.P) - 452001
**Employment Type**: Full-time

Pay: ₹8,000.00 - ₹15,000.00 per month

**Language**:

- English (preferred)

Work Location: In person

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