Client Service Executive

1 week ago

Gandhinagar, India Socialee Full time

We are looking for **Client Service Executive**, who will help ensure clients receive exceptional service while the business's sales goals are supported. They should work directly with clients as well as overseeing a team of Client Service Representatives and also to develop and implement client service strategies that will increase sales while providing a positive experience for all clients.

**Position**:Client Service Executive
**Location**:Gandhinagar **(On-site)**

**JOB RESPONSIBILITIES**:

- Interact with clients and build relationships with them while ensuring their needs are being met.
- Become a bridge between client’s stakeholders and agency’s stakeholders.
- Write a detailed brand brief and campaign brief for smooth execution.
- Develop and oversee the implementation of client service protocols.
- Resolve complex client problems or disputes in a professional manner.
- Coach and support team members to help them meet client’s goals.
- Keep records and documentation of client interactions.
- Create monthly and quarterly reports to determine whether key performance indicators are being met and where there is room for improvement.

**SKILLS & QUALIFICATIONS**:

- **1-3 years** prior experience in client facing roles.
- Excellent communication skills and the ability to anticipate the needs of clients.
- Must demonstrate strong analytical thinking skills and having **Experience in Performance Marketing.**:

- Should possess strong problem solving skills and the ability to make sound judgement calls.
- Superior organizational and **time management**skills.
- Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience.
- Ability to speak a second language is an asset.

Let's connect and talk about this further

**Contact Details,**

Schedule:

- Day shift
- Morning shift

Application Question(s):

- Are you comfortable working in an onsite setting?
- Do you have any prior 1-3 years of experience in client facing roles?
- Do you have any experience in Performance Marketing?
- How many days will it take for you to be able to join us?

Work Location: In person

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