Tele Counselor
2 weeks ago
**Key Responsibilities**:
- Handle inbound and outbound calls related to admission inquiries.
- Counsel parents about the school’s curriculum, facilities, and admission process.
- Generate interest and schedule campus visits for prospective parents.
- Maintain a proper follow-up system to ensure maximum conversion from inquiry to admission.
- Record all inquiries, feedback, and call details in the admission database.
- Support the admission and marketing teams during school events, fairs, and promotional campaigns.
- Maintain call logs and prepare daily/weekly reports on calls and conversions.
- Ensure high standards of customer service and professionalism in all interactions.
**Required Skills & Competencies**:
- Excellent communication and telephone etiquette.
- Persuasive and confident personality.
- Fluent in English and Hindi.
- Good listening and problem-solving skills.
- Basic computer knowledge (MS Excel, Word, CRM tools).
- Ability to work under targets and deadlines.
**Qualification & Experience**:
- Minimum Graduate in any discipline.
- 1-2 years of experience in tele-counseling, customer service, or admission counseling (school experience preferred).
Work Location: In person
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