Tele Caller Executive

3 days ago

Mohali Punjab, India NewWay Centre for Craniofacial Pain and Orthodontia Full time

We are seeking a dynamic and persuasive Telecaller Executive to join our dental clinic in Mohali. As the voice of our clinic, you will play a crucial role in connecting with potential and existing patients to promote our dental services, schedule appointments, and drive patient footfall. This role is target-driven, with attractive incentives for meeting and exceeding performance goals, making you directly accountable for contributing to the clinic’s growth.

**Responsibilities**:

- **Outbound Calls**: Make high-volume calls to potential patients from provided leads to promote dental services, including consultations, cleanings, and specialized treatments.
- **Appointment Scheduling**: Convert calls into confirmed appointments, ensuring a steady flow of patients to the clinic.
- **Inbound Call Handling**: Address patient inquiries about services, pricing, and promotions with professionalism and clarity.
- **Patient Engagement**: Build rapport with callers to understand their dental needs and pitch relevant services to meet those needs.
- **Target Achievement**: Meet or exceed daily, weekly, and monthly targets for calls made (e.g., 50+ calls/day), appointments booked (e.g., 15+ appointments/week), and patient conversions.
- **Follow-Ups**: Conduct follow-up calls with leads and existing patients to confirm appointments, encourage repeat visits, and gather feedback.
- **Data Management**: Accurately log call details, patient interactions, and appointment schedules in the clinic’s CRM system.
- **Compliance**: Adhere to scripts, clinic guidelines, and regulatory standards to ensure ethical and professional communication.
- **Feedback Collection**: Gather patient insights to share with the clinic team for service improvement.

Skills & Qualifications:

- **Communication Skills**: Excellent verbal skills in English, Hindi, and preferably Punjabi to engage patients effectively.
- **Persuasion & Convincing Ability**: Strong ability to handle objections and convert leads into appointments.
- **Interpersonal Skills**: Friendly, empathetic, and patient-centric approach to build trust with callers.
- **Resilience**: Ability to handle rejection and maintain a positive attitude in a target-driven environment.
- **Basic Computer Skills**: Proficiency in CRM software and basic office tools for data entry and record-keeping.
- **Education**: Minimum Higher Secondary (12th Pass); Bachelor’s degree preferred.
- **Experience**: 6 months to 1 year of experience in telecalling, telesales, or customer support; experience in healthcare or dental clinics is a plus.
- **Language**: Fluency in English and Hindi; Punjabi is an advantage.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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