Voice Process Executive

3 days ago

Gurugram Haryana, India TechPoppy Private Limited Full time

Key Responsibilities:
Customer Interaction:
Handle inbound and outbound calls professionally and efficiently.

Provide accurate information regarding products, services, and company policies.

Address and resolve customer inquiries and complaints promptly.

Documentation and Record-Keeping:
Accurately record customer interactions, feedback, and resolutions in the system.

Maintain updated and organized records for future reference.

Follow up on pending cases to ensure resolution and customer satisfaction.

Quality and Compliance:
Adhere to company protocols, scripts, and call handling guidelines.

Maintain quality standards to meet or exceed key performance indicators (KPIs) such as average call handling time and first-call resolution.

Ensure compliance with company policies and regulatory requirements.

Communication Skills:
Exhibit clear and professional verbal communication to convey information effectively.

Actively listen to understand customer needs and respond accordingly.

Maintain a polite and courteous demeanor throughout interactions.

Technical Proficiency:
Utilize CRM and call center software efficiently to log interactions and access customer information.

Assist customers with basic troubleshooting of products and services over the phone.

Multitasking and Time Management:
Handle multiple customer interactions while managing related administrative tasks.

Prioritize workload to address critical customer issues swiftly.

Continuous Improvement and Feedback:
Act on feedback from supervisors to enhance call handling and customer service delivery.

Participate in training programs to stay updated on new products, services, and best practices.

**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 - ₹22,000.00 per month

Schedule:

- Day shift
- Rotational shift

**Experience**:

- Domestic voice process: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 9643760415

  • International Voice Process Executive

    3 days ago

    Gurugram, Haryana, India salary hikers LLP Full time

    **Job description** **Job Title**: International Voice Process Executive **Location**: Gurgaon (Work From Office) **Shifts & Working Days**: 5 days working, 2 rotational week-offs Rotational shifts (24x7) Cab facility available (within hiring zone) **Salary & Benefits**: **In-Hand Salary**: 20,000 - 42,000 **CTC**: Up to 6.00 LPA **Monthly Incentive**:...

  • Voice Process Executive

    2 days ago

    Gurugram, Haryana, India Believers Group Full time

    Hiring for a Leading BPO - Travel Voice Support Role | Gurgaon Position: Voice Support - Travel Process Location: Gurgaon Process: Agoda Travel (Voice) Eligibility Criteria: - Qualification: Graduate, Undergraduate, BE, or BTech - Experience: Minimum 1 year in a travel-related BPO process - Voice Versant Score: Minimum 60 - EPFO check is mandatory -...

  • International Voice Process Executive

    2 weeks ago

    Gurugram, Haryana, India Task Edge Workforce Full time

    Job Title: International Voice Process Executive Location: Gurgaon (Work From Office) Shifts & Working Days: 5 days working, 2 rotational week-offs Rotational shifts (24x7) Cab facility available (within hiring zone) Salary & Benefits: **Salary**: 25,000 - 32,000 CTC CTC: Up to 6.00 LPA Job Openings: 1. Voice Process Education:...

  • Non Voice Process

    2 days ago

    Gurugram, Haryana, India KALP SOLUTIONS Full time

    Urgent Hiring for Non Voice/ Voice process executive. Male/ Females Fresher/ Experienced Both can apply. Having Good Knowledge about BPO (Voice/ Non Voice) **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹15,000.00 - ₹27,000.00 per month **Benefits**: - Health insurance - Internet reimbursement - Life insurance - Paid sick time - Provident...

  • Voice Process

    2 days ago

    Gurugram, Haryana, India Infinium Associates Full time

    **Designation** - Executive (Voice Process) **Location** - Gurgaon (Both side cabs are provided by the company) **Salary** - 4 LPA **Shift** - Rotational shift **Domain** - Travel domain **Notice Period** - Immediate Joiners **Qualification** - Graduate **Skills** - Excellent communication skill, Fluent English, Freshers Thanks with Best...

  • Voice Process

    3 days ago

    Gurugram, Haryana, India VCollaborate consulting Full time

    **Customer Support Executive - Voice Support** **Location**:Gurgaon** **Job Type**: Full-time We are looking for dynamic and customer-oriented individuals to join our team as Customer Support Executives for voice-based support. This is a great opportunity for both freshers and experienced professionals to grow their careers in a fast-paced...

  • Voice Process

    15 hours ago

    Gurugram, Haryana, India VCollaborate consulting Full time

    **Customer Support Executive - Voice Support** **Location**:Gurgaon** **Job Type**: Full-time We are looking for dynamic and customer-oriented individuals to join our team as Customer Support Executives for voice-based support. This is a great opportunity for both freshers and experienced professionals to grow their careers in a fast-paced...

  • Executive Voice Process

    3 days ago

    Gurugram, Haryana, India Yuva Shakti Foundation Full time

    **Eligibility-** Handling Calls of Customer/Clients to listen understand their queries/issues if any to provide them Queries Solutions immediately if not set time lin e for solution which shall be adhered. **Minimum 1 year experience in similar roles.** **Salary**: ₹21,000.00 - ₹25,000.00 per month Schedule: - Rotational shift **Education**: -...

  • Voice Process/non Voice Process

    3 days ago

    Gurugram, Haryana, India Believer HR Full time

    **Job Types**: Full-time, Permanent Pay: ₹18,000.00 - ₹30,000.00 per month Schedule: - Day shift - Morning shift - Rotational shift Application Question(s): - Do you have all the Documents? **Experience**: - International voice process: 1 year (required) - Customer Support : 1 year (required) Work Location: In person **Speak with the...

  • International Voice

    15 hours ago

    Gurugram, Haryana, India L Angelo Full time

    We are hiring - International Customer Support Profile - International Customer Support ( Mix of Voice & Chat process ) Requirement - We are hiring for one of our client based out in Gurgaon for International Customer Support ( Mix of Voice & Chat process ) profile. Need excellent English communication skills. Preferable : Experience in International...