Outbound Voice Process

7 days ago

Noida, India Boost Tech Full time

**Job Role**: Outbound Process

**Experience**: 2-3 years

**Location**: Noida, sector 63

**Job Type**:Night Shift (9 p.m. 5 a.m.)

**Salary**:3-4 LPA

**Roles & Responsibilities**
- Initiate outbound phone calls to our US clients,
- Good written and verbal communication skills
- The ability to display soft skills while moving the call forward
- Complying with turnaround time, productivity, and quality standards
- Conveying resolution to beneficiary or provider via direct communication and professional correspondence
- Acquiring and maintaining basic knowledge of relevant to our business goals
- Meet daily tasks through various forms and mediums of communication - written, verbal, and/or by phone

**Requirements**:

- Minimum 2-3 years prior outbound call center experience
- Ready to work with Night Shift
- Ability to effectively communicate with members and prescribers while managing multiple software systems
- Critical thinker/problem solver
- Receptive to constructive feedback and flexible in adapting to change
- Ability to effectively plan, prioritize, and organize time and workload

**Preferred qualifications**
- 2+ years of call center experience
- Team player with excellent communication skills both verbal and written
- Exposure to the business domain is an added advantage
- Organizational skills including the ability to multitask, set priorities, and follow up promptly
- Ability to work a flexible work schedule

**Note**:

- Required 2 girls
- Ready to work with night shift
- The company will not provide pick-up & drop service

**Salary**: ₹300,000.00 - ₹400,000.00 per year

Schedule:

- Night shift

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or willing to relocate with an employer-provided relocation package (required)

Application Question(s):

- Company will not provide pick-up & drop service so are you ok with that?
- Are you ready to work with night shift (9 p.m. 5 a.m.)?

**Experience**:

- Outbound voice: 2 years (required)

**Speak with the employer**
+91 8010345840

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