Customer Care Executive

2 weeks ago

Jaipur, India Nandani Creation Limited (Jaipur Kurti) Full time

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutions.
- Keep records of customer interactions, process customer accounts, and file documents.
- Ask questions to understand customer requirements and grievances.
- Enter and update customer information in the database.
- Take and process orders in an accurate manner.
- Handle grievances to preserve the company’s reputation.
- Go the “extra mile” to ensure Customer Satisfaction.
- Keep records of calls and note useful information

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- customer care executive: 1 year (required)
- total work: 1 year (required)

**Language**:

- English (preferred)

Work Location: In person

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