Executive Customer Success

3 days ago

Vatika India Sector Gurgaon Gurugram Haryana FLEETX TECHNOLOGIES PVT LTD Full time

About fleetx.io:
Fleetx is an AI-powered fleet & logistics automation platform that helps businesses digitize their physical logistics operations and get actionable insights in real-time. Fleetx has served more than 350K+ vehicles and 1m+ trips across 100+ enterprise customers likes of Maersk, Unilever, Adani Group, Ultratech, Glenmark, DTDC, Bisleri, Shree Cement, Birla Corporation, SaintGobain, Godrej, Panasonic, AM/NS, Vedanta etc. We have raised ~$40M from marquee investors like IndiaMart, Beenext, IndiaQuotient, Titan Capital, and several others who support our vision of digitizing the backbone (Logistics & Transportation) of every economy in the world.

Description:
**Responsibilities**:

- Build and maintain relationships with customers, identify their needs, and provide solutions to their problems.
- Proactively monitor customers' usage patterns and behavior to identify opportunities for growth and identify potential risks of churn.
- Develop a deep understanding of our product and be able to communicate its features and benefits to customers.
- Work closely with cross-functional teams, including Sales, Marketing, and Product, to deliver a seamless customer experience.
- Provide timely and effective resolution to customer issues and ensure customer satisfaction.
- Develop and maintain a customer success plan for each customer, including setting goals, tracking progress, and reporting on outcomes.
- Conduct regular check-ins with customers to ensure they are getting value from our product and identify areas for improvement.

Desired Skills & Experience:

- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 3 years of experience in a customer-facing role, preferably in SaaS or technology companies.
- Strong communication and interpersonal skills.
- Demonstrated ability to build and maintain relationships with customers.
- Proven track record of meeting or exceeding customer success metrics.
- Knowledge of customer success metrics, such as retention, churn, and lifetime value.
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent problem-solving skills and ability to prioritize tasks.
- Familiarity with customer success tools, such as CRM software and analytics platforms

Offerings:

- A dynamic and challenging work environment with significant growth opportunities.
- Competitive salary and benefits package.
- Comprehensive medical and accidental coverage for employees and their families.

Location - Gurgaon

Pay: ₹300,000.00 - ₹500,000.00 per year

Work Location: In person

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