Front Office

We are looking for **"freshers as well as experienced (1-3 years) front desk professionals" **to help the company operate its chain of hotels/hostels (in south India) effectively. He/she will be entrusted to effectively manage a 20-30 key hotel to oversee multiple facets of hotel operations such as staffing, hiring, guest experience, day to day operations, repairs/maintenance, P&L, etc. locally along with a dedicated team of multiple managers and as per company's standard operating procedures. Job role: Front desk executive/asst. manager/manager (Hotels/Hospitality) Duration: Full time Location: HP Work Ex: 0-3 years (in hospitality) Job Responsibilities: - Understanding of the hospitality/hotel industry, various functions in the sector, human resource (both white & blue collar) requirements, vendor management, guest relations, housekeeping, R&M, etc. - Understanding of the company's vision, business expansion plans, operational standards, etc. - Understanding the nuances of managing a hotel under a network and optimise its operations with a bird eye view - Understanding of hotel launches, setups, day to day operations, staff fulfilment, etc. - Understanding of various departments including front desk, housekeeping, F&B and experiences - Understanding of task based SOPs/TATs, vendor negotiations/management, etc. - Performing various quality audits pertaining to infrastructure, services, staff, operations, etc. to ensure high service quality standards on a timely basis - Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others - Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction - Ensuring cost-effectiveness as per company standards in operating the hotel/hostel to maximise operational margins - Motivating, mentoring and aligning co-staffs as per company defined procedures and policies - Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship - Coordinating with other departments within the company to help resolve issues Qualifications: - Educational background: Hospitality graduate or post graduate should be must - Extensive operational knowledge of hotel operations - Outstanding analytical, communication, interpersonal & time-management skills - Location flexible **Job Types**: Full-time, Fresher **Salary**: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Food provided - Health insurance - Life insurance - Paid time off - Provident Fund Schedule: - Day shift - Morning shift - Night shift Supplemental pay types: - Overtime pay Application Question(s): - Do you have degree or diploma in hotel management or any Tourism sector? **Education**: - Bachelor's (preferred) **Experience**: - Hospitality: 1 year (preferred) **Language**: - English (preferred) Work Location: In person