Customer Experience Associate

2 weeks ago

Coimbatore, India Nxtwave Full time

NxtWave is one of India’s fastest-growing Ed-Tech startups. NxtWave is revolutionizing the 21st-century job market by transforming youth into highly skilled tech professionals irrespective of their educational background with its CCBP 4.0 programs.

NxtWave is founded by Rahul Attuluri (Ex Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay), and Anupam Pedarla (IIT Kharagpur). The startup is backed by Orios Ventures, Better Capital, and marquee angels, including the founders of some of India’s unicorns.

NxtWave is an official partner for NSDC, under the Ministry of Skill Development & Entrepreneurship, Govt. of India, and recognized by NASSCOM, Ministry of Commerce and Industry, Govt. of India, and Startup India. The startup has received accolades as ‘The Greatest Brand in Education in a research-based listing by URS Media, a leading international media house.

By offering vernacular content and interactive learning, NxtWave is breaking the entry barrier for learning tech skills. Learning in their mother tongue helps learners achieve higher comprehension, deeper attention, longer retention, and greater outcomes.

NxtWave now has paid subscribers from 450+ districts across India. In just 2 years, CCBP 4.0 learners have been hired by 800+ companies including Google, Amazon, Nvidia, Goldman Sachs, Oracle, Deloitte, and more.

The scale at which we operate on the tech level (as of July 22)
- 50 Cr+ learning minutes spent
- 12 Cr+ Code Runs
- 2Bn.+ API Requests Handled by our servers

Read more about us in the news - Economic Times | The Hindu | Yourstory | VCCircle

**Responsibilities**:

- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Keep records of all conversations in our database in a comprehensible way
- Perform all other duties as assigned and required.

**Qualifications and Skills**:

- Should be proficient in Tamil and English
- Previous experience in a customer support role
- Strong verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively

**Work Location**: Work From Home

**Working days**:6 days a week

**Basic Requirements**: Need to have own laptop

**CTC**:3 - 3.6 LPA

**Salary**: ₹300,000.00 - ₹360,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)
- Tamil (required)

  • Customer Service Associate

    1 week ago

    Coimbatore, India CIRCUIT ENGINEERING Full time

    **Customer Service Associate Duties** - Preferably previous customer service experience, preferably in related field. - Successful completion of provided training. - Proficient computer skills. - Experience with CRM preferred. - Proficient with MS Office suites. - Excellent phone etiquette. - Outstanding communication skills, both verbal and written. -...

  • Inspection

    2 days ago

    Coimbatore, India Chandru associate Full time

    Hi We are from CHANDRU ASSOCIATE Company Name : CHANDRU ASSOCIATE, COIMBATORE, HOPE COLLEGE, Tamilnadu. Job role : FIELD WORK, Lead Developer (or) HR Executive-70% voice process with 30% system work we arrange all types of LPG GAS MANDATORY INSPECTION COUSTOMER SERVICE 1.NEW CONNECTION 2.HOSE CHANGE 3.LEAKAGE COMPLAINT 4.KITCHEN ACCESSORIES 5.LPG GAS...

  • Field Sales Representative

    2 days ago

    Coimbatore, India Chandru associate Full time

    Hi We are from CHANDRU ASSOCIATE Company Name : CHANDRU ASSOCIATE, COIMBATORE, HOPE COLLEGE, Tamilnadu. Job role : FIELD WORK, Lead Developer (or) HR Executive-70% voice process with 30% system work we arrange all types of LPG GAS MANDATORY INSPECTION COUSTOMER SERVICE 1.NEW CONNECTION 2.HOSE CHANGE 3.LEAKAGE COMPLAINT 4.KITCHEN ACCESSORIES 5.LPG GAS...

  • Field Executive

    2 days ago

    Coimbatore, India Chandru associate Full time

    Hi We are from CHANDRU ASSOCIATE Company Name : CHANDRU ASSOCIATE, COIMBATORE, HOPE COLLEGE, Tamilnadu. Job role : FIELD WORK, Lead Developer (or) HR Executive-70% voice process with 30% system work Job Location:PEELAMEDU Qualification:Any degree/ diploma Age limit:20 to 35 Designation: 1.FIELD Lead Developer or HR Executive Grade 1 ( Salary:15k per...

  • Collections Officer

    2 days ago

    Coimbatore, India Chandru associate Full time

    Hi We are from CHANDRU ASSOCIATE Company Name : CHANDRU ASSOCIATE, COIMBATORE, HOPE COLLEGE, Tamilnadu. Job role : FIELD WORK, Lead Developer (or) HR Executive-70% voice process with 30% system work we arrange all types of LPG GAS MANDATORY INSPECTION COUSTOMER SERVICE 1.NEW CONNECTION 2.HOSE CHANGE 3.LEAKAGE COMPLAINT 4.KITCHEN ACCESSORIES 5.LPG GAS...

  • Collections Agent

    2 days ago

    Coimbatore, India Chandru associate Full time

    Hi We are from CHANDRU ASSOCIATE Company Name : CHANDRU ASSOCIATE, COIMBATORE, HOPE COLLEGE, Tamilnadu. Job role : FIELD WORK, Lead Developer (or) HR Executive-70% voice process with 30% system work we arrange all types of LPG GAS MANDATORY INSPECTION COUSTOMER SERVICE 1.NEW CONNECTION 2.HOSE CHANGE 3.LEAKAGE COMPLAINT 4.KITCHEN ACCESSORIES 5.LPG GAS...

  • Customer Support Associate

    2 days ago

    Coimbatore, India V WAY ENTERPRISE Full time

    Female Customer support Associate staffs wanted with any degree with good communication skill, MS Office, Social media promotion skill. Taxi booking APP office to support DRIVERS & CUSTOMERS and remind them new features. Telecalling experienced will be preferable. **Job Types**: Full-time, Regular / Permanent **Salary**: ₹9,000.00 - ₹12,000.00 per...

  • Customer Support Associate

    2 weeks ago

    Coimbatore, Tamil Nadu, India HRHNext Services Limited Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Immediate Openings – Customer Support Associate [Malayalam] Company: HRHNxt Services Limited (BPO) Qualification: 10th / 12th / Any UG Salary: ₹15,000 + ₹10,000 (Incentives) Experience: Freshers Only Language: Malayalam Immediate Joiners OnlyIf you have great communication skills and are ready to start your career — this is your chance Apply Now &...

  • Fresher customer Support Associate

    3 days ago

    Coimbatore, India Excellence Publishing Services Full time

    FRESHER_Customer Support Associate **Good communication skills in Hindi, English & Tamil.** **Graduates or Undergraduates** **Resolving queries and issues related to the project.** **Display Ownership and accountability** **Quickly build trust and confidence with customer** **Own and resolve customer technical issues efficiently, effectively and...

  • Customer Support Associate

    3 days ago

    Coimbatore, Tamil Nadu, India Avantor Full time

    **The**Opportunity**: Avantor is looking for a Customer Support Associate for the Quotes Management team. As an Entry-Level Quotes Management Associate, the associate will play a crucial role in supporting our sales team and customers by creating and managing quotations. They will assist with various inquiries and ensure that our customers receive accurate...