Customer Service Associate

4 days ago

Coimbatore, India CIRCUIT ENGINEERING Full time

**Customer Service Associate Duties**
- Preferably previous customer service experience, preferably in related field.
- Successful completion of provided training.
- Proficient computer skills.
- Experience with CRM preferred.
- Proficient with MS Office suites.
- Excellent phone etiquette.
- Outstanding communication skills, both verbal and written.
- Strong people skills.
- Ability to sit at a desk for extended periods.

**Customer Service Associate Requirements**
- Attend training sessions to grow knowledge of product and to develop customer service skills.
- Process and logging incoming calls into CRM system.
- Identify customer needs.
- Forward and escalating enquiries to relevant individuals and departments.
- Contact customers to give them accurate feedback on the progress of their enquiries.
- Provide outstanding customer service.
- Update customer information as required.
- Maintain confidentiality of information.
- Perform other duties as the need arises.
- Preferably previous customer service experience, preferably in related field.
- Successful completion of provided training.
- Proficient computer skills.
- Experience with CRM preferred.
- Proficient with MS Office suites.
- Excellent phone etiquette.
- Outstanding communication skills, both verbal and written.
- Strong people skills.
- Ability to sit at a desk for extended periods.

**Job Types**: Full-time, Fresher

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Life insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (required)

**Experience**:

- Customer service (required)
- total work (required)

**Language**:

- English (required)
- Malayalam (required)

**Speak with the employer**
+91 9655216438

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