Telecaller
2 weeks ago
**Key Responsibilities**:
- Make outbound calls to potential customers to generate leads or sales.
- Handle inbound customer queries effectively and professionally.
- Explain company services/products clearly to prospects and existing clients.
- Maintain call records, follow-up schedules, and client databases.
- Meet daily/weekly/monthly targets as set by the team lead or manager.
- Ensure high levels of customer satisfaction through excellent service.
- Forward escalated issues to the appropriate departments.
- Collaborate with team members to improve calling strategies and results.
**Required Skills and Qualifications**:
- Minimum qualification: Any graduate degree.
- Prior experience in telecalling, BPO, or customer service is an advantage.
- Good communication skills in English.
- Basic computer knowledge (MS Office, CRM software).
- Excellent listening and interpersonal skills.
- Ability to work under pressure and meet targets.
**Preferred Attributes**:
- Experience in ITES or similar voice-based support environment.
- Knowledge of customer relationship management tools.
- Energetic, persuasive, and self-motivated attitude.
**Job Types**: Full-time, Permanent
Pay: ₹10,000.00 - ₹18,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Fixed shift
**Language**:
- English (preferred)
Work Location: In person
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