Customer Service Executive

3 days ago

Noida Uttar Pradesh, India Vidya Bridge Full time

**Key Responsibilities**
- Resolve issues or concerns by identifying the root cause and offering effective solutions.
- Assist customers with technical issues, product information, and service-related questions.
- Maintain customer records by updating information in the CRM system.
- Escalate complex issues to the appropriate department or supervisor.
- Continuously strive to meet or exceed individual and team performance goals, such as response time, resolution time, and customer satisfaction.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Participate in team meetings and contribute to the overall improvement of customer service processes.
- Adhere to company policies, procedures, and best practices.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.

**Skills & Qualifications**
- **Education**: Graduate (In Any stream)
- **Experience**: 6 months & above in any customer service role in BPO Industry
- **Communication**: Strong verbal and written communication skills. Ability to explain complex information clearly.
- **Technical Proficiency**: Comfortable using CRM software, and Microsoft Office Suite. Familiarity with chat support platforms is a plus.
- **Problem-solving**: Ability to handle customer complaints and issues with patience, empathy, and professionalism.
- **Multitasking**: Ability to handle multiple tasks simultaneously and meet deadlines.
- **Team Player**: Works effectively as part of a team and is flexible in taking on various responsibilities.

**Job Types**: Full-time, Fresher

Pay: ₹25,000.00 - ₹28,000.00 per month

Schedule:

- Day shift
- Rotational shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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