Chief Operating Officer

1 week ago

Ahmedabad Gujarat, India Amrapali Industries Ltd. Full time

**Job Title: Chief Operating Officer (COO) - FinTech | Online Gold & Silver E-Commerce**

**Location**: Ahmedabad
**Employment Type**: Full-Time
**Industry**: FinTech / Precious Metals / E-Commerce
**Experience**: 10+ years in operations, with exposure to e-commerce, FinTech, or bullion-related businesses

**About the Company**

We are a rapidly growing FinTech company revolutionizing the way consumers buy and invest in gold and silver. With a secure, transparent, and tech-driven platform, we enable individuals to purchase certified gold/silver bars and coins online. As we scale, we are looking for a dynamic **COO** to lead and optimize our end-to-end operations.

**Responsibilities**:

- Oversee daily operations for online gold and silver sales, including order processing, inventory, packaging, and dispatch
- Establish and streamline end-to-end SOPs for secure, tech-enabled bullion transactions
- Coordinate with vaulting partners, logistics providers, and precious metals suppliers to ensure timely and secure deliveries
- Work closely with legal and compliance teams to meet all regulatory and financial compliance (SEBI, BIS, KYC/AML, etc.)
- Collaborate with tech and product teams to ensure platform stability, real-time pricing feeds, and smooth customer journeys
- Set up robust controls for risk, fraud prevention, and customer dispute resolution
- Build and manage the customer service function, ensuring a trustworthy and seamless buying experience
- Monitor key metrics (order volume, delivery time, customer satisfaction, cost efficiency) and report performance to leadership
- Partner with the CEO to translate business strategy into operational plans and scaling roadmaps
- Lead cross-functional teams, drive process automation, and optimize vendor relationships

**Key Requirements**
- 10+ years of experience in operations, logistics, or e-commerce, preferably in FinTech, bullion, or regulated businesses
- Strong exposure to customer-centric digital platforms and secure supply chains
- Knowledge of secure logistics and storage solutions for precious metals (e.g., Sequel, Brinks, etc.)
- Hands-on experience with ERP, CRM, OMS, and reporting tools
- Proven ability to manage regulatory requirements and risk controls
- Strong leadership, communication, and decision-making skills
- MBA or equivalent degree preferred

Pay: ₹100,000.00 - ₹200,000.00 per month

Schedule:

- Day shift

Application Question(s):

- How many years of experience do you have in operations leadership within the FinTech industry?
- Current Salary
- Expected Salary
- Notice Period

**Location**:

- Ahmedabad, Gujarat (preferred)

Work Location: In person

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