IT Support Coordinator

**About Kinaxis**:

- Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because _People matter _at Kinaxis.
- In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Chennai and around the world as we continue to innovate and revolutionize how we support our customers.
- Our journey in India began in 2020 and we have been growing steadily since then Building a high-trust and high-performance culture is important to us and we are proud to be Great Place to Work® CertifiedTM. Our state-of-the-art office, located in the World Trade Centre in Chennai, offers our growing team space for expansion and collaboration.

**Location**
- Chennai, India

**About the team**:
As part of the global Corporate IT function, our team delivers high-quality support across both traditional IT systems and modern workplace technologies. From user devices and enterprise tools to collaboration platforms and meeting experiences, we support the infrastructure that keeps Kinaxis connected and productive.

We take pride in delivering efficient, professional service—whether resolving an IT support ticket, troubleshooting a Microsoft Teams Room, or ensuring a seamless experience during Town Halls and internal AV events.

**What you will do**:

- Set up, operate, and troubleshoot AV systems for internal meetings and events such as Town Halls, AMAs, and leadership sessions
- Support and maintain meeting room technologies including Microsoft Teams Rooms, conferencing displays, control panels, and digital signage
- Perform routine checks, testing, and documentation of AV infrastructure to ensure consistent performance across collaboration spaces
- Coordinate with internal teams to deliver AV requirements for hybrid meetings and events, ensuring readiness and issue-free execution
- Provide end-user IT support for hardware, software, and access issues using ServiceNow, ensuring timely and accurate resolution
- Carry out onboarding and offboarding processes including device provisioning, account setup/deactivation, and access management
- Install, diagnose, and maintain end-user IT equipment and software to support day-to-day business operations across Windows and macOS environments.

**Technologies we use**:

- AV & Collaboration: Microsoft Teams Rooms, Crestron, Barco ClickShare, BrightSign, Appspace, Q-SYS, AVoIP( Dante, NDI, AES 67 etc)
- AV Hardware: Soundbars (Logi, Poly), displays, microphones, digital signage, control panels
- IT & Support Tools: Windows/macOS, Microsoft 365, ServiceNow, Active Directory, Intune, Endpoint Central

**What we are looking for**:

- 5-7 years of experience in AV support or a hybrid AV/IT support role, ideally in a corporate or event-driven environment.
- Strong hands-on experience with AV systems such as Microsoft Teams Rooms, Crestron, Barco ClickShare, conferencing peripherals, and digital signage.
- Working knowledge of IT support tasks including device setup, onboarding/offboarding, account provisioning, and troubleshooting on Windows/macOS.
- Familiarity with enterprise support and management tools such as ServiceNow, Intune, Endpoint Central, Active Directory, and Azure AD.
- Comfortable supporting internal events, hybrid meetings, and in-room technologies, both onsite and remotely.
- Strong communication and coordination skills with the ability to support stakeholders in high-visibility situations.
- Post-secondary education in AV technology, IT, Communications Technology, or a related field, or equivalent experience.

Associate #LI-RJ1

**Work With Impact**: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more.

**Work with Fortune 500 Brands**: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more.

**Social Responsibility at Kinaxis**: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.
- People matter_ at Kinaxis and these are some