Customer Support Associate

5 days ago

Bengaluru, India CII - Model Career Centre Full time

Role: Customer Support Associate

Location : Bangalore Whitefield

Duties and responsibilities:

- Listening to and understanding the customer’s requirements.
- Provide product / service details & benefits to Customers.
- Providing end to end solutions to the customer.
- Asking the correct questions - probing and prompting the customer wherever required.
- Timely and accurate capturing all the information given by the customer.
- Timely follow up with as per Escalation matrix till closure.
- Staying current with knowledge of products/ processes & services.
- Escalating the call to the team leader / manager, wherever desirable.
- Handling irate / demanding customers where necessary, in a tactical manner.

**Requirements**:

- Good Typing Skills
- Good written and verbal communication skills, have pleasing telephone etiquettes, Customer focus, and willingness to learn.
- Must know **Tamil and English**

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹207,000.00 per year

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Weekend availability

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Bengaluru Rural, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)
- Tamil (preferred)

**Speak with the employer**
+91 8072385467

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