E-commerce & Customer Success Executive

1 week ago

Mumbai, India Bombay Hemp Company Pvt. Ltd. Full time

The Ecommerce & Customer Success executive will be responsible for online marketing, merchandise assortment, merchandising, promotions, brand maintenance, process orders, prepare correspondences and fulfill customer inbound & outbound enquiries to ensure customer satisfaction. This position will collaborate closely with the marketing & sales departments of the company to execute existing and develop new Marketplace initiatives and opportunities designed to meet and exceed the needs of the customer and the Marketplace E-Commerce revenue goals.

**RESPONSIBILITIES**:
E-commerce Marketplace
- Marketplace, strategy, management, forecasts and results. These include short and long term objectives, customer metrics and overall performance.
- Oversee the day-to-day marketplace E-commerce operations, customer service, updates, post listings, promotions, maintenance and performance.
- Ensure that daily site maintenance is conducted; correcting product descriptions, product placement, new item posting, out of stock item removal and functionality meets and exceeds company expectations.
- Reconciliation of Marketplace listings
- Develop cost center budgets for all phrases of marketplace E-commerce
- Make sure of timely cash recovery from platforms

Customer Success
- Handles and resolves product or service problems by clarifying the customer’s complaints, determining the cause of the problem; selecting, explaining and providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Assist with placement of orders, refunds, or exchanges
- Proactive reach outs to existing consumer group to grow sales and collect real time feedback of our products.

**QUALIFICATIONS**:

- 0-2 years of experience
- Familiar with CRM systems and practices
- BSc/BA in marketing, business administration or relevant discipline

**SKILLS**:

- A Team Player with a pro-active and a “go-getter” attitude
- Coming up with pragmatic solutions with respect to the task at hand
- Demonstrable leadership skills
- Domain expertise
- Excellent Verbal and Written English communication skills.
- An eye for detail is a must.
- Proactive at problem solving
- Creative & Design Thinking

**Salary**: ₹200,000.00 - ₹300,000.00 per year

**Benefits**:

- Flexible schedule

Schedule:

- Day shift

Ability to commute/relocate:

- Lower Parel, Mumbai - 400013, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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