Service Advisor

2 weeks ago

Hosur, India AKASHKRISH TOYOTA Full time

As a Toyota Car Service Advisor, you act as the main point of contact between customers and the service department. Your job is to help customers with their car service needs, provide information, and ensure they have a positive experience.

**Key Responsibilities**:

- **Customer Interaction**: Greet customers, listen to their concerns about their Toyota vehicles, and understand their service needs.
- **Service Recommendations**: Advise customers on necessary repairs or maintenance, explain what needs to be done, and provide cost estimates.
- **Schedule Appointments**: Arrange service appointments and manage the service schedule.
- **Follow-Up**: Keep customers informed about the progress of their vehicle’s service and notify them when it's ready.
- **Handle Issues**: Address any customer concerns or issues and resolve them effectively.
- **Record Keeping**: Maintain accurate records of service requests, repairs, and customer interactions.

Work Location: In person

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