Operations Processing Associate

2 days ago

Gurugram Haryana, India NTT DATA Full time

**Service Desk (L1)**

**Roles and Responsibilities**:

- Front line support for IT Infrastructure Monitoring - Infrastructure and Application
- Knowledge and/or working experience with any Public Cloud Vendors, Preferably Azure/AWS
- Understanding of the following monitoring concepts: Infrastructure, systems, and Application health, system availability, latency, performance, and end-to-end monitoring.
- Basic/Intermediate knowledge of Microsoft AD (password resets, security groups, Sites)
- Exchange online (Mailbox creation, management, migration, mail-flow etc.)
- Basic knowledge in Networking (TCP/IP, DNS)
- Knowledge of ITSM tool likewise JIRA, ServiceNow
- Experience in ITIL processes including Incident, Problem, Change, Knowledge, and Event Management.

**Requirements**:

- Good presentation and communications skills with a keen sense of customer service
- Strong problem solving, priority setting, and collaboration skills.
- Ability to make timely and sound decisions
- Ability to multi-task
- Triage and escalate incidents in a timely manner according to standard operating procedures
- Excellent analytical and problem-solving skills.
- Ability to understand operational work processes
- Willingness to learn new technologies
- Contribute to technical knowledge base.
- Flexible to work in shifts, 24x7 environment
- 2 to 5 years overall experience in a technical support role

**Work Timings**:
24X7 (Rotational Sift)

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