Officer

4 days ago

Dahej, India ACG Worldwide Full time

**Date**:Aug 6, 2025

**Location**: Dahej, ACG Cellulose, India

**Company**:ACG
- Group Company
- ACG Corporate
- Primary Responsibilities
- Prepare and Carry out Tests
- Ensure Proper Documentation
- Develop and Establish Testing Procedures
- Maintain Proper Records
- Maintain Work Space
- Develop and sustain Quality culture across the plant
- Establish review mechanism to constantly upgrade and standardize the process.
- F**unctional Core**
- Review of customer quality complaints (includes complaint investigation, root cause analysis and identifying the CAPA).
- Ensure closure of complaint in defined timelines with implementation of CAPA.
- Ensure sustainability of QMS (Deviations, Change control, OOS and Incident reporting) with QRM
- Ensure timely batch release
- Ensure availability of customer specific certifications for the plant
- Handle customer audit independently at the plant and provide support for the team in facing the audit.
- Key Result Areas
- Reduction of customer complaints
- Improve Complaint resolution score in survey.
- Reduction of internal failures (Joint responsibility with the Plant Head)
- Ensure test results reproducibility
- Timely completion of facility licenses and certifications.
- Timely and effective CAPA replication for customer/internal Audits /APQR
- Key Interfaces

**Internal Interfaces**

**External Interfaces**
- Operations
- Technical Services
- Q&RA / QA
- Customers
- External agencies/vendors
- FDA

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