Documentary Trade Operator

**Job Title
- **Trade Finance - Operations.

**Location
- Mumbai**

**Role Summary**:
The Operations Manager is typically the owner of a department made up of several teams, mainly responsible for oversight and management of those groups and has an expert or deep understanding of the business, process and/or product. Their main responsibilities include providing input into the creation of the Bank’s strategic goals and being an ultimate driver of the direction and performance to target. They are also responsible for driving transformation and continuous improvement, leading programmes or projects. They also manage and foster relationships with various stakeholders and/or vendors. They create robust management and team structures through rigorous recruitment & people development initiatives, ensuring the team is positioned well to execute a high standard of delivery and results within a controlled environment.
The Operations Manager is also responsible as an escalation point for department, controls, key process and risk indicators. They have accountability for budgets, vendor relationship and cost management. They lead by example in supporting the Bankwide regulatory agenda, being proactive in the recognition and management of risk, leading or sponsoring change programmes.
The Operation Manager is also ultimately responsible for the performance of teams, supervisors and individual contributors in that any operational and transactional processes under the teams’ remit are performed within agreed policies and procedures. They ensure that key process and risk indicators, controls, service level agreements and vendor management are adhered to and evidenced; this includes creating a strong culture of risk mitigation and management.

**What we’ll offer you-**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

**Your key responsibilities**
- Working knowdelge of E/IDPMS
- Handling trade pay transactions
- Addressing queries for EFIRC/IRM/ORM/BOE
- Handling FEMA compliance for trasactions in line with Local and Intl guidlines
- All the other mics. ops functions.
- Support other products as and when required.
- Manage desk independently & ensure work life balance.
- Ensure that transactions processed as per Standard Operating procedures and highlight any procedural modifications wherever required.
- To ensure that transactions processed within specified TAT.
- Ensure adherence to internal guidelines and compliance aspects.
- Knowledge on various regulations connected with Trade Finance Operations
- Manage sub-projects and timelines within the main project
- The desk involves working Indian time zone of 5 day week and daily 9:30 am to 7:00 pm & alternate working Saturdays.

**Your skills and experience**
- Proficiency in Microsoft Excel / Word a must.
- Good communication skills, oral and written.
- Problem solving attitude and resolving conflicting situations.
- Ability to adhere to tight deadlines and accuracy in pressure situations.
- A customer and service orientation to ensure that outcomes are achieved in line with the organization’s expectations.
- FEMA Knowledge.a

**Education and Experience**
- Minimum Qualifications - Bachelors Degree from recognised University.
- Minimum 7 years experience in Financial industry / 3 to 4 years experience in the Trade Finance.

Knowledge of regulatory guidelines in Trade Finance would be benificial.

**How we’ll support you**
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs

**About us and our teams**

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.