Customer Care Executive

1 week ago

Noida Uttar Pradesh, India We Win Limited Full time

**Job Title**: Customer Care Executive
**Location**: Sector - 9, Noida, (Delhi)

**Job Type**: Full-Time

**Salary**: 16000/- to 20000/
- **Job Summary**:
**Key Responsibilities**:

- Answer incoming calls and respond to customer queries in a timely and professional manner.
- Make outbound calls to customers for follow-ups, feedback or support.
- Provide accurate information about products, services, or policies.
- Resolve customer complaints with empathy and efficiency.
- Maintain detailed records of customer interactions using CRM systems.
- Meet performance targets such as call handling time, customer satisfaction, and quality standards.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Stay updated with services, new updates & policies.
- Rotational shifts.

**Qualifications and Skills**:

- **A bachelor’s or Masters degree in Commerse (B. Com, M Com, persuing CA or CS is a plus.**:

- **2 yrs. proven experience in a call center or customer service role is preferred.**:

- Excellent verbal communication and interpersonal skills.
- Ability to handle stressful situations and manage difficult customers.
- Good listening skills and attention to detail.
- Basic computer knowledge and familiarity with CRM software.
- Proficiency in English, Hindi, languages (regional languge - additional)

Pay: ₹16,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9977834322
Expected Start Date: 29/05/2025

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