Customer Care Executive

2 days ago

Noida Uttar Pradesh, India AppSquadz Software Pvt. Ltd Full time

**Job Title: Customer care Executive**

**Location**: Noida

**Key Responsibilities**:

- Handle outbound customer calls professionally and efficiently.
- Listen attentively to customer needs and concerns, providing accurate and timely responses.
- Identify and escalate priority issues to appropriate channels for resolution.
- Utilize CRM software to document customer interactions and maintain accurate records.
- Collaborate with team members and other departments to resolve customer issues effectively.
- Meet or exceed performance targets for call quality, productivity, and customer satisfaction.

**Qualifications**:

- High school diploma or equivalent; college degree preferred.
- Proficiency in **English/Hindi/Tamil/ Telegu/Kannada/Bengali/Malayalam/Marathi.**:

- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities with a customer-focused approach.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Flexibility to work rotating shifts, including evenings, weekends, and holidays.

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Shift allowance

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9953912184

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