Customer Relationship Executive

2 days ago

India NGRT Systems Full time

**Key Responsibilities**:

- Customer Interaction:

- Greet customers warmly and engage in a professional and friendly manner.
- Understand customer needs and provide appropriate solutions or direct them to the right service personnel.
- Manage and resolve customer complaints promptly and effectively.
- Service Coordination:

- Coordinate with the technical team to ensure timely updates on repair status.
- Inform customers about service progress, delays, and other relevant information.
- Schedule appointments and manage the service calendar efficiently.
- Sales Support:

- Promote AppleCare and Protect Plus and other relevant service products to enhance customer satisfaction.
- Assist customers in understanding warranty terms and out-of-warranty service options.
- Documentation and Reporting:

- Maintain accurate records of customer interactions and service requests.
- Prepare daily, weekly, and monthly reports on customer feedback, complaints, and service outcomes.
- Customer Feedback:

- Conduct follow-up calls or surveys to gather feedback on the service experience.
- Analyze customer feedback and suggest improvements to service processes.
- Relationship Management:

- Build and maintain strong, long-term relationships with customers.
- Ensure repeat business by providing exceptional service and follow-up.

**Key Qualifications**:

- Education: Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
- Experience: Minimum of 1-2 years of experience in a customer service role, preferably in a technology or service center environment.

**Skills**:

- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Customer-focused with the ability to handle difficult situations with patience and empathy.
- Proficiency in using CRM software and basic knowledge of Apple products and services.

**Job Title**:Customer Relationship Executive (CRE)**Employment type**:Full Time**Departments**:Service**Job Locations**:AurangabadIndoreNagpur**Experience (years)**:1-3**Qualification**:Graduate**Seniority Level**:Executive

  • Customer Relationship Executive

    3 weeks ago

    India Consolidated Full time

    Job Description POSITION Customer Relationship Executive CITY BRAND iPlanet Care About Us Consolidated is a diversified Consumer Electronics, IT Infra and Value Added Services company having the Business Verticals of Retail, Service, B2B and Wellness of Top leading Brands with its significant presence across South India. The company is a valued Apple Partner...

  • Customer Relationship Executive

    2 weeks ago

    Jaipur, India Tata Capital Full time

    Job Description Company Description Tata Capital Limited, a subsidiary of Tata Sons Limited, is a prominent financial services provider in India. Registered with the Reserve Bank of India as a Core Investment Company, Tata Capital offers fund and fee-based financial solutions through its subsidiaries under the Tata Capital brand. The company serves diverse...

  • Customer Relationship Executive

    7 days ago

    India, Chinsurah CHINSURAH HEIGHTS DEVELOPERS PRIVATE LIMITED Full time

    Job Description Job Title: Customer Relationship Executive Real Estate Location: Bandel, Hooghly Job Type: Full-time (Office Job). This is not work from home job. Experience Required: Minimum 2 years experience in sales. Salary: Best in the Industry Industry: Real Estate Working Days: 6 days a week Working Hour: 10 a.m to 7 p.m Job Summary: We are seeking a...

  • Customer Relationship Executive

    6 days ago

    Kerala, , India Finovest Group Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Finovest Group is seeking a dynamic and customer -focused Customer Relationship Executive to join our growing team. The ideal candidate will have excellent communication and convincing skills, along with sound knowledge of financial products such as Recurring Deposits (RDs), Fixed Deposits (FDs), Gold Loans, and related services. This role involves...

  • Customer Relationship Executive

    2 weeks ago

    Mumbai, India Incredible Indriya Full time

    Job Description Company Description Incredible Indriya is a dynamic collective of direct-to-consumer (D2C) perfume and beauty brands. Our mission is to democratize luxury by making high-end, quality products accessible and affordable for everyone. We aim to empower individuals to express their unique style through exceptional fragrances and beauty solutions,...

  • Customer Relationship Executive

    4 weeks ago

    Delhi, India klove Studio Full time

    Job Description CRM Executive /Coordinator Position - CRM Executive Salary - Upto Rs 25 000 Rs.30,000 (As per experience) Location - Greenpark, New Delhi - Work From Office Timings - 09.30 AM to 6.30 PM Duration Monday to Saturday CRM maintains an ongoing level of engagement with key customers and build trusting relationships with clients and protect the...

  • Customer Relationship Executive

    5 days ago

    Ahmedabad, Gujarat, India, Gujarat SkyBlue — Your Creative Space Full time

    Customer Relationship ExecutiveSkyBlue Experience Studio | SBR, Ahmedabad | Full-TimeSkyBlue is a Creative lifestyle retail brand offering thoughtfully curated stationery, premium gifting and creative art supplies, and office essentials. Our SkyBlue Experience Studio at SBR, Ahmedabad, reflects the elevated retail experience we stand for, contemporary,...

  • Customer Relationship Executive

    6 days ago

    unknown, Kochi, India InnoMind Technologies Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    Company Description We are a customer centric organization founded in 2011 with a strategic vision of helping small and medium businesses to scale up, improve and reach their  maximum potential level in their respective  business industry with the help of technology. To help our clients to achieve this, we have services ranging from creative designs,...

  • Customer Relationship Executive

    1 week ago

    Kochi, Kerala, , India Finovest Group Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Finovest Group is seeking a dynamic andcustomer -focused Client Relationship Executive to join our growingteam. The ideal candidate will have excellent communication and convincingskills, along with sound knowledge of financial products such as RecurringDeposits (RDs), Fixed Deposits (FDs), Gold Loans, and related services. Thisrole involves building and...

  • Customer Relationship Management Executive

    1 week ago

    Delhi, India 360 Interior Designs Full time

    Job Description Salary: Upto Rs. 50,000 Office timing: 9:30 a.m. to 6:00 p.m. (along with 1 bour break) Working Days: 5 days Location: Sultanpur, New Delhi 110030. (5 to 8 mins walkind distant from Sultanpur metro station) Company Description 360 Interior Designs specializes in creating exceptional commercial, corporate, retail, hospitality, and residential...