Academic Trainer

2 weeks ago

Kolkata, India Saarthi pedagogy PVT LTD Full time

**Roles and Responsibilities**:

- The Customer Success Executive will focus on establishing and maintaining positive

client relationships from an operational and strategic perspective. The incumbent will

utilize client relationship management skills to maintain and renew existing contracts, as

well as to obtain additional revenue within the assigned account workload.
- Develop and manage client portfolios.
- Establish clear retention goals and process milestones for the client and employees to

work toward.
- Assist customers as needed with setting up and navigating programs or software

associated with a product or service.
- Sustain business growth and profitability by maximizing value.
- Analyse customer data to improve customer experience.
- Hold product demonstrations for customers. Assist in creating training courses and

educational materials for other members of the department.
- Improve On boarding processes.
- Evaluate and improve communication infrastructure.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints, minimizing customer churn.
- Aid in product design and product development.
- Optimize existing processes within the company and actively enhance all Customer

Success initiatives.
- Develop and document high-level strategies for accomplishing specific project objectives
- Excellent written and storytelling skills.
- Great analytical, critical thinking, and problem-solving abilities.
- Superior presentation, negotiation skills, management, and organizational skills.
- Strong adaptability and capacity to work in fast-paced environments.
- Understanding of organizational data flow and its use in the management decision
- making Customer-centric approach to developing new product features.
- Analysing data to draw business-relevant conclusions and in data visualization

techniques and tools.
- Highly organized and able to multitask.
- Self-driven and proactive nature.
- Advanced computer skills in MS Office

Education Qualification: Graduation (Any Degree).

**Salary**: ₹20,000.00 - ₹40,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Training & development: 2 years (preferred)
- Academic counseling: 2 years (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 7874858708

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