Bom

2 weeks ago

Gurugram Haryana, India Wipro Limited Full time

Gurugram, India
- DOP
- 3055837

**Job Description**:
**Role Purpose**

The Benefits Operations Manager (BOM), is accountable for managing operational performance for assigned client(s). This includes meeting and exceeding contractual performance standards and defined operational measures. The BOM is responsible for making sure that all ongoing work is delivered on-time and with quality to plan sponsors and plan participants. The BOM is accountable for identifying process improvements, building efficiencies in client operations, effective project planning and capacity & resource management. The BOM is a contact for the client, Third-Party Administrators, as well as all internal Shared Services that impact ongoing operation

Roles & Responsibilities:

- Stay current with Industry developments in respective domain, and share with CDG and Benefits colleagues
- Active participation in client renewal meetings and data collection projects at bidding stage
- Understand client contractual agreement and performance measures
- Monitor client operations measures to proactively manage client-level impacts
- Respond to client requests in a timely fashion using effective communication skills
- Proactive management of operations metrics to meet or exceed SLA targets
- Assign and manage BOA work, including workload distribution, track status of outstanding work, ensure SLA metrics are met/ exceeded, identify training opportunities, review and approve SOPs, identify activities for transition to OCP/ Shared Service
- Establish strong client relationships to support and facilitate tough client conversations with acceptable client outcomes
- Identify growth areas for BOAs and provide opportunities in those areas
- Identify cross-training opportunities and implement cross-training action plan
- Establish strong client relationships to support and facilitate tough client conversations with acceptable client outcomes
- Develop and deliver client-specific operational training and support domain related training
- Be a good team player and coach in order to create a healthy environment of trust amongst the team.

Qualifications:

- Graduate (except BE/ BTech/ MCA/ regular MBA)
- Health and Welfare (HW)

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

  • Bom

    2 days ago

    Gurugram, Haryana, India Wipro Limited Full time

    Gurugram, India - DOP - 3108095 **Job Description**: - The Benefits Operations Manager (BOM), is accountable for managing operational performance for assigned client(s). This includes meeting and exceeding contractual performance standards and defined operational measures. The BOM is responsible for making sure that all ongoing work is delivered on-time...

  • Bom

    1 day ago

    Gurugram, Haryana, India Wipro Limited Full time

    **Wipro is hiring for EX-Wiproites for Solutions Delivery Analyst (DA) and BOM - GGN/Noida/Chennai/Coimbatore** **GGN** -Wipro HR Services India Pvt Ltd, (SEZ) Building 2, Candor Techspace, IT/ITES,SEZ, Tikri, Sector-48, Gurgaon 122001, Haryana **Noida - (Non-SEZ)** Tower - A, Plot No - 6, Tech Boulevard Park, Sector -127,** Noida** - 201301,** Uttar...

  • Bom

    1 week ago

    Gurugram, Haryana, India Wipro Limited Full time

    **Role Purpose** The purpose of this role to deliver great customer service/experience by effectively acknowledging, tracking, and prioritizing all client cases as per the regulatory guidelines, and ensuring resolution as per the defined SLAs, by allocating the same to the relevant support team. **͏**: **Do** - ** Ensure operational excellence through...

  • Ppic Executive

    3 days ago

    Gurugram, Haryana, India A2Z Jobs Consultancy Full time

    **Job Responsibilities: - ** - New BOM create in the SAP as per specification. - Exiting BOM updated in the SAP as per last. - I close the production order of the product which has been completed - BMR & BPR attach in SAP with sign. - Production planning schedule update in the SAP. - Create new Production order of small order. - PR generate of additional...

  • Production Merchandiser

    2 days ago

    Gurugram, Haryana, India Star global Full time

    Responsible for smooth execution of production of handbags for foreign clients Responsible for customer coordination & production operations Making product BOMs & sending samples to customer on timely basis Overall intime production of orders. **Job Types**: Full-time, Permanent Pay: ₹28,000.00 - ₹40,000.00 per month **Benefits**: - Paid time...

  • Spm & Leak Test Machine Designer (Autocad

    7 days ago

    Gurugram, Haryana, India Dinero Solutions Full time

    **Designer for SPM & Leak Test Machines** Experience 4 to 5 Year Knowledge in SOLIDWORKS, AUTOCAD, SOLIDEDGE Through knowledge of BOM & PPAP Documentation. Customer Interaction & Solve the Problems Salary -35k to 45k Pay: ₹35,000.00 - ₹45,000.00 per month Schedule: - Day shift **Education**: - Bachelor's (preferred) **Experience**: - total...

  • Mis Executive

    1 week ago

    Gurugram, Haryana, India Bitchief Technology Services Pvt. Ltd Full time

    **Job Title**: MIS Executive (Female - Fresher) **Location**: Gurgaon (ON-SITE) **Qualification**: BCA or B. Tech (CS/IT) **Experience**: 0-1 year (Freshers welcome) **Employment Type**: Full-Time **Salary**: 15K to 20K **Job Overview**: **Key Responsibilities**: **Technical Documentation**: - Create and maintain technical documents and...

  • Subject Matter Expert

    1 day ago

    Gurugram, Haryana, India Nexionpro Services LLP Full time

    Consulting, Advising, Designing and Architecting Cyber Security Solutions for customers - Selection of right technologies in terms of technical and commercial value proposition by doing competition analysis among different OEMs/Solution provider - Solution document, solution presentation - Perform internal and customer POCs - Conduct the internal and...

  • Presales Solutions Architect

    2 weeks ago

    Gurugram, Haryana, India AHEAD Full time

    As a Sr. Specialty Solutions Engineer (Pre-Sales), you will play a key role in driving customer success and supporting a national sales team. You will leverage your expertise in Cisco and Microsoft Collaboration solutions, contact center technologies, and enterprise voice systems to design and implement innovative, scalable solutions that meet customers'...

  • SAP Executive

    4 days ago

    Gurugram, Haryana, India Talent Corner HR Services Full time

    ABOUT COMPANY: Our Client is working with a leading gourmet snack company known for its delicious flavored popcorn, protein pops, and crunchy corn. They value innovation, teamwork, and a passion for creating exciting snacks. This company offers a dynamic work environment where employees can grow and collaborate with a driven team. LOCATION : GURGAON Key...