International Customer Service Advisor

5 days ago

Mumbai District Maharashtra, India The pathfinder Full time

**Key Responsibilities**:

- Serve as the primary point of contact for all international customer inquiries, concerns, and requests
- Resolve customer issues effectively and in a timely manner, maintaining high levels of customer satisfaction
- Process orders, returns, exchanges, and refunds for international customers
- Collaborate with other departments such as sales, logistics, and marketing to address customer needs
- Keep accurate records of interactions with international customers and provide reports on service metrics

**Skills & Qualifications**:

- Proven experience in customer service or related role (voice)
- Fluent in English; additional fluency in one or more foreign languages is highly desirable
- Excellent communication skills with the ability to empathize with diverse cultural backgrounds
- Strong problem-solving skills and ability to remain calm under pressure

**Job Types**: Full-time, Permanent

Pay: ₹35,000.00 - ₹38,000.00 per month

**Benefits**:

- Commuter assistance

Schedule:

- Night shift

Supplemental Pay:

- Performance bonus

**Experience**:

- Customer service: 1 year (required)
- International voice process: 1 year (preferred)

**Language**:

- English (required)

**Location**:

- Mumbai District, Maharashtra (required)

Work Location: In person

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