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Quality Assurer

2 weeks ago

Bengaluru, India Moody's Full time

Role/Responsibilities:

- Establishing and implementing the quality standards for ServiceNow development products or services
- Collecting and analyzing quality assurance data in coordination with stakeholders to ensure the quality of project deliverables
- Monitoring quality testing and identifying gaps in the testing of technical functionality for ServiceNow architectural stability
- Drive process standardization and automation throughout all areas with the use of industry best practices.
- Proactive identification of data, process, procedures, and functionality gaps in ServiceNow modules and tools.
- Periodic communication of system health, Training other employees on quality procedures, and management updates
- Provide day-to-day direction and enable troubleshooting of any fundamental system or process issue resolution/escalation for the squad.
- Execution of operating procedures that lead the Quality Assurance Team such as SOP, Automation Testing Framework, Sprint/Release progress, Go Live Readiness, training, etc.
- Test and verify the integrity of integrations that will support the technical design and build processes.
- Collaborate with project managers, technical leads and business analyst leads to ensure effective cross-portfolio communication and issue management.
- Lead implementation testing by gathering test scenarios and triaging defects
- Collaborate with external consultants on technology initiatives throughout the duration of an implementation by reviewing and providing feedback on project artifacts, helping coordinate meetings with stakeholders and testing new functionality.
- Provide QA release artifacts and documentation for new features in the system/reports.
- Support SOX audits and other control testing to ensure technology solutions adhere to data quality requirements and meet stakeholder reporting objectives.

Required Skills and competencies:

- Quality assurance experience required.
- Strong Excel, Visio, PowerPoint, and SQL skills, experience with Snowmirror and Power BI is a plus.
- Strong reporting and quantitative analysis skills and the ability to translate analysis into actionable tasks.
- Strong organizational skills, attention to detail and the ability to manage multiple projects and team members with tight deadlines.
- Superior written, oral, communication and presentation skills - ability to prepare high quality reports and presentations for IT stakeholders, senior management, and customers.
- Ability to interpret business priorities and understand business needs to adequately establish quality standards and regulations.
- Excellent problem solver and independent thinker with the ability to create innovative solutions.
- Experience working in a global and/or heavily outsourced organization.
- Client focused, proactive and results oriented with ability to support clients across multiple locations.
- Must possess strong initiative and a get-it-done attitude.
- Proficient in process design and delivery of an ITIL aligned Service Management process.
- Knowledgeable of industry best practices and trends for ServiceNow platform’s capabilities to interface with other complementary tools.

Qualifications:

- Minimum 3 years’ experience as a ServiceNow Quality Assurer.
- Bachelor of Arts or Science degree or equivalent experience required; IT or related technical field is highly preferred.
- ITIL v3 foundation practitioner level certification preferred.

Technology Services Group (TSG)

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.