Assistant Officer

3 days ago

India ACG Full time

**Company**
- ACGE**Place of Posting**
- PAM(K)**Designation**
- Customer Co-Ordinator**Grade**
- M-10 to M-11**Department**
- ACG E Customer Support**Position to which reporting**
- M-06**Positions reporting to this position**
- Officer Customer Support - Domestic- **_KEY RESPONSIBILITIES (Defined ACGE region)_**
- Achieve committed monthly linearity dispatches
- Complete Customer Ownership of Customer
- Monthly MIS to customer for open orders
- Daily effectively track, monitor, and update Balance Score card
- Adherence to commitment by collaborative working with Operations for Execution of ACGE Open Order - Focus on execution
- Effectively Control the DSO to improve the Cash Flow
- Pro-Active & Collaborative working with Finance & Commercial ACGE Team for Banking, Logistics & Outstanding Collectibles
- Continuous improvement on Sales Support Systems & Process to function in “AUTO-MODE”
- Effectively train & coach the Team for ACGE Sales Commercial Systems & Process
- Face and Effectively clear ACGE Business Rule & ISO audit for Sales Function
- **_KEY CUSTOMERS_**

**_Internal_**
- Sales
- Finance
- Operations
- Aftermarket
- Logistics

**_External_**
- Customers
- Group Company
- Agents

**_KEY ACTIVITIES_**
- Customer Engagement
- Tracking & Monitoring ACGE Order Bank to achieve committed dispatches
- Attending weekly Dispatch meetings
- Execution & MIS of all open orders by closely working with Operations
- Reduction in DSO
- Sales Documentation to have status of commercial compliances.
- Improvement in Customer Effective Sales for Pre-Sales

**_KEY COMPETENCIES_**

**Functional**
- Statutory compliance / requirement with respect to Tax and documentation
- Finance & Banking
- SAP SD Module
- Office 365 with analytics knowledge
- Logistics process knowledge

**Behavioral**
- Communication
- Problem Solving
- Corporate Etiquette
- Cross Functional Team working
- Quality & Service Oriented
- Delivering Consistent Results

**_SKILL, KNOWLEDGE & EXPERIENCE_**

Qualification

Bachelor’ Degree

Experience

3-5 years

Industry

Engineering/Manufacturing

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