Field System Adminstrator

Position Overview:
A Field Laptop and Desktop Repair Technician is responsible for providing on-site technical support and repair services for laptops and desktop computers. They travel to various client locations, homes, or businesses to diagnose and resolve hardware and software issues with computers and related peripherals. The technician should possess a strong knowledge of computer hardware, operating systems, and troubleshooting techniques to efficiently address customer concerns.

**Responsibilities**:
On-site Support: Travel to customer locations to provide technical assistance, diagnose issues, and repair laptops and desktop computers.

Hardware Troubleshooting: Diagnose and identify hardware problems with laptops and desktops, including components like motherboards, CPUs, RAM, hard drives, graphics cards, and peripherals.

Virus and Malware Removal: Perform virus scans and malware removal to clean infected systems and protect customer data.

Data Recovery: Assist customers in retrieving data from damaged or malfunctioning hard drives or storage devices.

System Upgrades: Suggest and install hardware upgrades to improve system performance, such as RAM or SSD upgrades.

Networking Support: Troubleshoot basic networking issues, including connectivity problems, IP configurations, and router settings.

Customer Service: Communicate effectively with customers to understand their technical problems and provide solutions in a courteous and professional manner.

Work Documentation: Maintain detailed records of customer interactions, diagnoses, and repairs performed.

Technical Knowledge: Stay up-to-date with the latest hardware and software trends to effectively address emerging computer issues.

Equipment Maintenance: Ensure that repair tools and equipment are well-maintained and in proper working condition.

Adherence to Safety Standards: Follow safety protocols while handling electronic equipment and components to prevent accidents or damage.

Qualifications and Requirements:
Education: High school diploma or equivalent. Additional certifications or vocational training in computer hardware and software repair are advantageous.

Problem-Solving Abilities: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.

Customer Service Skills: Excellent communication and interpersonal skills to interact with customers professionally and provide exceptional service.

Physical Stamina: The job may require lifting heavy computer equipment and prolonged periods of standing or walking.

Time Management: Ability to manage time effectively and prioritize tasks to meet on-site service requirements.

Driver's License: A valid driver's license is usually required, as the job involves traveling to various customer locations.

Professionalism: Demonstrate a professional attitude and appearance when representing the company on-site.

Note: The specific responsibilities and qualifications may vary based on the company and the scope of the position. Additionally, a successful field laptop and desktop repair technician should be willing to adapt to the changing technology landscape and continuously improve their skills through ongoing learning and training.

**Salary**: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Shift allowance

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 7022870827