Sales Operations Support

Company Information & Job Details

**About Kuoni Tumlare**

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include a series of tours, technical visits, educational tours, and leisure, series as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruiser.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destination experts - enabling us to make a real difference to the world.

**Job Purpose**

The primary role of Sales Operations will be to coordinate with the client post the go-ahead of the group for booking hotels and various land services such as restaurants, guides, local coaches, special requests etc. Not only this, sales operations need to liaise with the fulfilment centre to get the services booked and to ensure timely confirmations within budget and a high level of operational quality. Reporting to Deputy Country Manager, the jobholder would follow pre-defined standard operating procedures (SOP).

**Key Activities**
- To create the services and bookings forms in booking software
- Check itineraries in detail to make sure clear feasibility in timing and routing. Pay full attention to service/route availabilities depending on each seasonality.
- Manage and operate Premium Ad-hoc or incentive tours (except MICE) with full attention and quality. Handle normal ad-hoc and series tours according to the given internal guideline.
- Conduct an appropriate selection of suppliers suitable for the tour in terms of quality and price.
- Ensure service bookings are planned as per the logical itinerary routing
- Provide clear and constructive suggestions and proposals to clients for any critical services.
- Provide support to the business by gathering market trends, new products and local destination information as well as providing feedback and suggestions.
- To raise and fix the invoices timely
- Visa support responsibilities: check and prepare visa support documentation for agents, follow up and provide the support that may be needed during the progress.
- Other support duties as and when assigned by the manager.
- The employee’s business behaviour will be always in accordance with the Kuoni Tumlare compliances and “code of conduct.

**Other activities**
- Prompt communication within the team about various business updates
- Support customer service team in event of major on-road issues like book outs.
- Build and maintain good internal relationships with a broad range of internal stakeholders including Procurement, Accounting, Sales and Operations centres.
- Coordination with Finance team for prepayments and query resolutions

**Knowledge & Skills**
- Strong communication (Written & Spoken) skills in English (Any European language proficiency preferred but not mandatory).
- Good working knowledge of Microsoft Office (data analysis in Excel )
- Planning and proactive work approach.
- Hardworking and reliable.
- Self-motivated and a good teamwork player.
- Good negotiation skills.
- Analytical thinking, attention to detail and accuracy

**Experience and Qualifications**
- Good knowledge of destinations & itinerary planning for Europe.
- Minimum Experience of 5 years in handling Europe operations

**We Are Looking for a Person Who Is**:

- A team player, willing to get involved in broader issues, with a key focus on solving the requirements.
- A collaborative self-starter with hands-on experience and a can-do attitude. A pragmatic approach and the ability to address and solve challenges within a dynamic global environment.
- Focusing on accuracy and details while working towards multiple deadlines.
- Open-minded and with a positive attitude, but also critically challenging existing processes and practices.
- A disciplined thinker and analytical problem solver who has the capacity to manage complex issues and develop effective solutions in a timely fashion.

**What We Offer**:

- Supportive training programs: access to a rich training platform with numerous courses and labs.
- Opportunity to Work in one of the world’s leading companies and an international environment.
- Probation period 3 months.
- Medical, Accidental and Term insurance from day 1.