Elearning Training Coordinator

2 weeks ago

Gurgaon, India Moody's Full time

The Role / Responsibilities:

- Finance support - as part of your role, you will work with finance to ensure billing and invoices meet customer requirements and are submitted in a timely manner for contracts across all regions.
- You will provide ongoing operational support for the client’s implementation, including but not limited to Introduction Calls with Sales / Client, Orientation Calls, LMS calls etc. You will work with the Sales and Implementation team to deliver the contracted solution.
- Support eLearning Blended and VILT/ILT programs Globally - you will be part of a global team of training co-ordinators and will support the team as needed.
- Sales support - you will work with the client and with sales on contract renewals as well as opportunities for business expansion with the client.
- Exam Support - you will work with clients, internal teams & the exam vendor to ensure eligible learners can write their exams.
- Any other operational matters as they may arise - including the ability to streamline processes, automate and reduce costs.
- Client Support & Relationship Management - you will support regional teams in their client relationship management administrative tasks, developing efficiencies in existing processes through automations.

Qualifications:

- Bachelor’s degree (business or finance preferred).
- 5+ years’ experience in client services and training coordination, preferably online training.
- Previous experience in the financial services industry and/or in a training services environment is a definite asset.
- Experience with learning management systems is a benefit.
- Advanced Excel and Power BI /other Analytics/Reporting tools
- Previous working knowledge of Sales Force, SharePoint, Ticketing Tools etc.
- Excellent written and verbal communication skills in English
- Excellent planning, organizational, implementation and follow-up skills.
- Intermediate to advanced computer skills including Outlook, Word, Excel and PowerPoint.
- Ability to work with high volumes of work productively and accurately.
- Excellent attention to detail.
- Ability to work using own initiative and without close supervision.
- Act as a co-ordinator on internal and external projects.
- Ability to create and document departmental processes.
- Banking OU (BANKING OU)

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

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