Ams
2 weeks ago
**Job Summary**:
We are looking for a seasoned **Oracle Field Service Cloud (OFS) Consultant**with experience in implementing and supporting complex field service processes. This role involves configuring OFS, integrating with Oracle Cloud SCM/Service modules, and optimizing technician scheduling, routing, and mobility.
**Key Responsibilities**:
- Implement, configure, and support **Oracle Field Service Cloud (OFS)**including activities, routing, capacity planning, and technician mobility.
- Gather and translate business requirements into OFS configurations and extensions.
- Integrate OFS with Oracle Fusion Service, Inventory, Order Management, and external systems (CRM, legacy platforms).
- Support mobile workforce enablement, dispatching, GPS tracking, and real-time notifications.
- Monitor and tune OFS processes for performance and usability.
- Collaborate with IT and business teams to support deployment and change management.Should be able to support multiple customers in 2:00 PM IST to 11:00 PM IST shift
**Required Skills**:
- 6+ years of experience in **Oracle Field Service Cloud**.
- Strong understanding of **scheduling, routing, and dispatch logic**.
- Hands-on experience with OFS configurations, APIs, and plug-in frameworks.
- Experience in **integrating OFS**with Oracle Service, Inventory, and/or Order Management modules.
- Knowledge of Oracle Integration Cloud (OIC) or other middleware tools.Familiarity with mobile enablement, GPS, and technician portals.
**Nice to Have**:
- OFS certification and exposure to IoT or AI-based field service optimization.
- Experience integrating OFS with Salesforce or third-party CRMs.
- Experience with Oracle Service Logistics and Depot Repair.
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