Tamil/telegu/malyalam

2 weeks ago


Kirti Nagar Delhi Delhi, India CIPHERSQUARE PAYMENT SOLUTIONS PRIVATE LIMITED Full time

**Job Title**: Customer Support Executive - Regional Languages (Tamil / Malyalam / Telugu)

**Location**: Moti Nagar
**Employment Type**: Full-Time
**Experience Level**: 0-3 years
**Languages Required**: Fluency in **Tamil** /**Malyalam** / **Telugu** (read, write, and speak)

**Job Summary**:
**Key Responsibilities**:

- Understand customer issues and resolve them promptly and professionally.
- Provide accurate, valid, and complete information by using the right tools and resources.
- Escalate unresolved issues to appropriate internal teams when needed.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Record customer interactions, issues, and actions taken in CRM tools.
- Meet performance targets such as response time, resolution time, and customer satisfaction scores.

**Requirements**:

- Fluency in **one or more** of the following languages**:Tamil**,**Malyalam**, **Telugu**.
- Good communication skills in **English** or **Hindi** (added advantage).
- 0-3 years of customer support or related experience.
- Familiarity with CRM systems and practices is a plus.
- Strong problem-solving skills and ability to think on your feet.
- Patience and ability to handle stress in high-pressure situations.
- Willingness to work in rotational shifts (if applicable).

**Job Types**: Full-time, Fresher

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Application Question(s):

- Tamil/Malyalam/Telugu - Any one

Work Location: In person



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