
Tamil/telegu/malyalam
2 weeks ago
**Job Title**: Customer Support Executive - Regional Languages (Tamil / Malyalam / Telugu)
**Location**: Moti Nagar
**Employment Type**: Full-Time
**Experience Level**: 0-3 years
**Languages Required**: Fluency in **Tamil** /**Malyalam** / **Telugu** (read, write, and speak)
**Job Summary**:
**Key Responsibilities**:
- Understand customer issues and resolve them promptly and professionally.
- Provide accurate, valid, and complete information by using the right tools and resources.
- Escalate unresolved issues to appropriate internal teams when needed.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Record customer interactions, issues, and actions taken in CRM tools.
- Meet performance targets such as response time, resolution time, and customer satisfaction scores.
**Requirements**:
- Fluency in **one or more** of the following languages**:Tamil**,**Malyalam**, **Telugu**.
- Good communication skills in **English** or **Hindi** (added advantage).
- 0-3 years of customer support or related experience.
- Familiarity with CRM systems and practices is a plus.
- Strong problem-solving skills and ability to think on your feet.
- Patience and ability to handle stress in high-pressure situations.
- Willingness to work in rotational shifts (if applicable).
**Job Types**: Full-time, Fresher
Pay: ₹18,000.00 - ₹25,000.00 per month
**Benefits**:
- Provident Fund
Application Question(s):
- Tamil/Malyalam/Telugu - Any one
Work Location: In person
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