Tamil/Telegu/Malyalam

3 days ago

Kirti Nagar Delhi Delhi, India CIPHERSQUARE PAYMENT SOLUTIONS PRIVATE LIMITED Full time ₹ 1,80,000 - ₹ 3,00,000 per year

Job Title: Customer Support Executive – Regional Languages (Tamil / Malyalam / Telugu)

Location: Moti Nagar

Employment Type: Full-Time

Experience Level: 0–3 years

Languages Required: Fluency in Tamil /Malyalam / Telugu (read, write, and speak)

Job Summary:

We are looking for passionate and customer-focused individuals to join our Customer Support team. The ideal candidate will be fluent in Tamil, Malayalam, or Telugu and will serve as the first point of contact for our regional language-speaking customers. You'll be responsible for resolving customer queries, providing product/service support, and ensuring an excellent customer experience.

Key Responsibilities:

  • Handle inbound and outbound calls, emails, and chats in Tamil, Malayam, or Telugu.
  • Understand customer issues and resolve them promptly and professionally.
  • Provide accurate, valid, and complete information by using the right tools and resources.
  • Escalate unresolved issues to appropriate internal teams when needed.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Record customer interactions, issues, and actions taken in CRM tools.
  • Meet performance targets such as response time, resolution time, and customer satisfaction scores.

Requirements:

  • Fluency in one or more of the following languages: Tamil,Malyalam, Telugu.
  • Good communication skills in English or Hindi (added advantage).
  • 0–3 years of customer support or related experience.
  • Familiarity with CRM systems and practices is a plus.
  • Strong problem-solving skills and ability to think on your feet.
  • Patience and ability to handle stress in high-pressure situations.
  • Willingness to work in rotational shifts (if applicable).

Job Types: Full-time, Fresher

Pay: ₹18, ₹25,000.00 per month

Benefits:

  • Provident Fund

Application Question(s):

  • Tamil/Malyalam/Telugu - Any one

Work Location: In person

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