Ssr1 - Level 2

2 days ago

Bengaluru Karnataka, India Unisys Full time

**What success looks like in this role**:

- 2nd Level telephone contact support. - Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. - Must be logged into the call system so that HHO’s can be received - Ability to resolve problems with or without remote tools - Consistently achieve First Contact Resolution performance metric - Accurately document calls and cases - Aware of customer’s time restraints and work within those time limits - Keep customer aware of resolution steps - if ticket needs to be dispatched - Follow up Service Centre cases and requests to completion - Provide clients with problem reference numbers and request numbers - Enter all troubleshooting/resolution steps into the ticket - this information will be used for the 321 team to drive tickets to a lower level - All tickets are to be touched on a “first in first out basis”, calling the customer on a daily basis - Escalate tickets as needed if on-site support is required - Resolve a minimum of 12 tickets per day (1.5 tickets per hour worked) - Understanding of SLA requirements for the client - Assist in cross training and communicate quick fixes - Manage time and workload to meet predetermined service levels - Maintain data accuracy in Service Centre through contact validation - Understand the various media sources that interface with the Service Desk - Champion, implement or support change - Identify process efficiencies within the Service Centre and to take corrective action to implement change - Discover and document process and procedures which need to be published to the team or on the Knowledgebase - Provide 1 knowledge script per week on commonly seen tickets - Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc.)

LI-SB1

**You will be successful in this role if you have**:

- Typically requires: Associate's degree, professional certification(s), or license; 5+ years of related experience. - Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level - 12 months - 2 years IT Service Desk experience - 2-year previous experience providing Level 1 support for MS Office, MS Exchange and MS windows networks - Working knowledge of data and voice network concepts - Preferred: - ITIL Foundations Certification - Microsoft Desktop Administration certification - Analytical and diagnostic skills - Languages: English and local languages of the countries it supports.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

  • Teamcenter Support Level 2

    3 days ago

    Bengaluru South, Karnataka, India Intelizign Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionIntelizign specializes in enabling digital enterprises through solutions in Product Lifecycle Management, MBSE, Digital Thread, Digital Twin, and Process Automation. Our commitment is to provide measurable value and ensure strong returns on investments for our clients. Leveraging industry best practices and modern technologies such as AI,...

  • Teamcenter Support Level 2

    3 days ago

    Bengaluru, India Intelizign Full time

    Job Description Company Description Intelizign specializes in enabling digital enterprises through solutions in Product Lifecycle Management, MBSE, Digital Thread, Digital Twin, and Process Automation. Our commitment is to provide measurable value and ensure strong returns on investments for our clients. Leveraging industry best practices and modern...

  • Sales Trainer

    2 days ago

    Bengaluru, Karnataka, India Level Up STC Full time

    Level Up STC is looking for a Sales Trainer for our client. Location - Bangalore, Karnataka Type - Full time Exp - 2 to 5 years Salary - 3 to 4.5 LPA NP - 15 days to less than 1 Month Language - English and Kannada must Note: Should be ready to travel across the region. Job description: Proven work experience as a Customer Service / Sales. Experience in...

  • CSOC Level 2 Analyst

    2 days ago

    Bengaluru, Karnataka, India Acesoft Labs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    CSOC Level 2 Analyst (Enterprise IT): Experience: • 3-6 yearsNP : Immediate - 15 days Expertise: • Well-versed in Microsoft Security Products, including MS Defender for Endpoint, Cloud, Identity, AV, and MS Sentinel.• Knowledge of Incident Response frameworks knowledge (NIST, MITRE ATT&CK, Cyber Kill Chain)• C-SOC Level 2 Analysts are...

  • Associate- Cashless Claims Level 2

    4 days ago

    Bengaluru, Karnataka, India Plum Benefits Full time

    **Bengaluru** **Customer Success - Customer Success /** **Full Time /** **On-Site** **About this role**: - The job purpose of a Cashless Claims Team Associate is to process and manage cashless claims for employees. This includes verifying policy coverage, reviewing medical records, coordinating with Insurers, and ensuring that claims are processed...

  • Technical Support Engineer Level 2

    2 weeks ago

    Bengaluru South, Karnataka, India DDN Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionDDN is the world's leading data intelligence platform, providing reliable acceleration of massive data sets across AI and HPC workloads from edge to core to cloud. Over the past two decades, DDN has become the data intelligence and management choice for over 11,000 enterprises, government, and public-sector customers, including financial...

  • Sales Trainer

    2 weeks ago

    Bengaluru, Karnataka, India Level Up STC Full time

    Level Up STC is looking for a Sales Trainer for our client. Location - Bangalore, Karnataka Type - Full time Exp - 2 to 5 years Salary - 3 to 4.5 LPA NP - 15 days to less than 1 Month Language - English and Kannada must Note: Should be ready to travel across the region. Job description: Proven work experience as a Customer Service / Sales. Experience in...

  • Sales Officer

    2 weeks ago

    Bengaluru, India NG-Next tech Full time

    **Experience**: 2 - 5 years - **No. of Openings**: 2 - **Qualifications**: MBA - **Location**: Bangalore - **Job Type**: Full Time**Salary Upto**: 5000000- **Skills**: Strong Communication Persuation Negotiation MS Excel MS Power Point**Objectives of this Role** - Represent our company’s products and services, starting with a deep and comprehensive...

  • Kneat Power User

    4 hours ago

    Bengaluru, India CAI Full time

    CAI is a 100% employee-owned company established in 1996 that has grown to more than 800 people worldwide. We provide commissioning, qualification, validation, start-up, project management and other consulting services associated with operational readiness to FDA regulated and other mission-critical industries. - Meeting a Higher Standard. - Our approach is...

  • Services Desk Associate

    1 week ago

    Bengaluru, India Unisys Full time

    **Job Description** We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes...