Hosted Managed Services

6 days ago

Hyderabad, India ZL Technologies Full time

**Hosted Managed Services**

The successful applicant will be part of ZL Technical Support team and serve enterprise customers. As a first point of contact, ensure the customer concerns are address in a timely manner for great customer experience.

**Responsibilities**:

- Performs tier I support - quickly discerns and prioritizes all incoming requests and tickets.
- Provide top notch service to enterprise customers that always meets or exceeds our SLA.
- Identify, diagnose, and resolve problems and carry out timely escalations of issues and incidents.
- Responsible for following up on all open and/or overdue tickets assuring a resolution in a timely manner.
- Collaborates with leads to document, plan and execute solution testing
- Stay current with system information, changes, and updates

**Requirements**:
Essential:

- Bachelors or Masters degree in Computer Science or related degree
- Critical thinking skills and a strong analytical mindset.
- Troubleshooting mindset with ability to analyze all parameters and triage an issue.
- Driven mindset to initiative and act with ownership to resolve problems.
- Ability to manage multiple priorities and follow through on projects to completion.
- Works effectively both as a team member and independently.
- Effectively utilizes tools to resolve issues and escalates appropriately.
- Ability to adapt and act in fast paced environment.
- Strong documentation skills

Preferred:

- Understanding of cloud service providers such as Azure and AWS
- Understanding of Networking concepts
- Automation knowledge or experience.
- Experience with End-user support within large enterprise infrastructure organizations.
- Good understanding of Networking concepts and Server-Client model.
- Knowledge of relational databases and SQL.
- Knowledge of mail servers
- ITIL experience or certification highly desired

**About ZL Technologies**

Founded in 1999, ZL Technologies has proven itself as the specialized provider of electronic data management software for the most demanding large enterprise environments. Award-winning ZL solutions address e-discovery, compliance, records management, storage optimization and data analytics needs.

Built upon the industry's most scalable platform, ZL offers today's leading organizations the ability to comprehensively manage the entirety of their digital assets. To accomplish this challenge, ZL engineered several complex technologies into one seamless solution in order to manage billions of documents from a consolidated point of control.

ZL Tech is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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