Customer Service Representative

4 days ago

Chennai Tamil Nadu, India Connect Galaxy Full time

We are hiring

**Process**: Customer support executive - International Banking voice Process - Hindi

**Location**: Guindy & Ambattur

**Experience**: 0 to 1 year of experience can apply

**Qualification**: Any Graduate

**Languages**: English + Hindi

**Versant 5**

**Salary**: 21k Take home ; 24k CTC

**Shift**: Rotational shift and Rotational week off

**5 day's working**

**Roles and Responsibilities**:

- Assist customers in resolving product or service-related issues and provide appropriate solutions.
- Handle customer complaints, troubleshoot problems, and escalate complex issues to the relevant departments when necessary.
- Maintain a thorough understanding of our products/services to effectively address customer queries and concerns.
- Keep accurate records of customer interactions, transactions, comments, and complaints.
- Collaborate with internal teams to ensure a seamless customer experience and provide feedback on customer issues and trends.
- Contribute to improving customer support processes by identifying opportunities for efficiency and enhancement.
- Uphold company policies and procedures while delivering excellent customer service at all times.

*

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹21,000.00 - ₹24,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Language**:

- English (required)
- Hindi (required)

Ability to Relocate:

- Chennai, Tamil Nadu: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91
7200585293

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