Staff Product Design

**Company Description** The Company**

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies - from startups to public companies - around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Define the design strategy and vision for the product, leveraging user

research and customer experience to deliver simple and intuitive experience

to our customers
- Translating complex workflows into simple and intuitive design solutions,

while also managing delivery and operations
- Hire and manage a team of seasoned senior and staff designers.
- Influencing product and engineering leadership to prioritize design problems

and ensure it gets into the road map.
- Communicating with technical and non-technical stakeholders at all levels

across the business
- Mentor, coach designers - Build a world class design team.
- Providing well documented, actionable feedback on the product and design to

the team

**Qualifications**

You have 8+ years of experience and are strongly motivated to lead a

design team
- 3+ years of direct people management experience. You should have managed at least 2 appraisal cycles and multiple feedback cycles for the team.
- Experience in designing AI, SaaS or large scale Consumer products is a plus.
- Ability play the role of a team captain and at times that of a coach to help

your team accomplish results
- You have developed and practiced listening and communication skills to

accomplish goals.
- Good understanding of design and product metrics
- You’re a stickler for attention to detail and can conduct detailed design

reviews (interaction, visual design and UX copy) to ensure that this quality

percolates through every design discipline
- Solving problems at the enterprise level excites you. You are willing to learn

about a new industry, and the product and are strongly focussed on

delivering value based on the user's needs and goals.

**Additional Information**

**About the Freshdesk Design Team**

We are a forty-member team of designers interested in research, product design, visual design, and motiondesign. We love spending time with each other: from in-office lunches to remote water cooler conversations; from insightful discussions on the latest update to an app to what's been bothering us recently; from a music track that we loved to making plans for team lunches whenever we get back to the office.
We craft delightful and empathetic products for our customers. We are always on the lookout for new methods, approaches, and processes. We've comprehensive design systems and always appreciate a data-informed mindset. We enjoy collaboration and creative solutions that are in line with our principles.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.