Sales Rep, Css Learning Adoption

3 days ago

Bengaluru Karnataka, India Oracle Full time

1. Develop long term partnership with Oracle University customers to ensure they remain successful by realizing the full value of their investment in our learning solutions.
2. Deliver on an exceptional Learning experience with proactive communication with Training Administrators, orchestrating the right internal resources, and effectively using CSM process to track and execute customer learning goals.
3. Ensure customers continues/renews our Learning Subscriptions.
4. Responsible for maintaining a high level of client satisfaction by being a liaison between the customer and Oracle University delivery and product development teams.
5. Identify product expansion/up sell opportunities.
6. Identify Renewal risk, and work with extended internal teams to create and execute on “get well” plans.

Career Level - IC2
- Recommended 3 to 7 years’ experience in Customer Success/Service roles or Cloud Renewal Sales and demonstrated ability building successful customer relationships.
- Strong communication and Presentation skills
- Basic understanding of Cloud architecture.
- Ability to manage complex account situations and lead resolution towards mutual success and partnership
- Strong Consulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholders.
- Passion for customer success.
- Self-motivated, team-oriented and focused on exceeding client expectations
- Ability to prioritize, multi-task, and perform effectively under pressure

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