Female Customer Care Executive

1 week ago

Kodambakkam Chennai Tamil Nadu, India KORGEN Tech Systems Full time

Answer incoming calls professionally, provide correct information about products and services, take orders and register customer complaints.

To call prospective customers for fixing appointments and transaction-related matters.

Maintain database of call records, customer interactions, inquiries, leads, complaints, comments and follow up on the action taken.

Send product quotes to customers in coordination with the sales team

Coordinate with the sales team for lead closure and payment collections

Follow up with the service team for timely resolution of customer complaints

Escalate unresolved customer complaints and other issues to the higher ups.

Build good relationships and trust with customers through polite, open and transparent communication

Follow the set protocols, communication procedures, guidelines and policies

Submit periodical MIS with details that would help improve the customer experience.

**Job Types**: Full-time, Permanent

Pay: ₹16,000.00 - ₹19,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Leave encashment

Ability to commute/relocate:

- Kodambakkam, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 5 years (preferred)

**Language**:

- Tamil (required)

**Location**:

- Kodambakkam, Chennai, Tamil Nadu (preferred)

Work Location: In person

Expected Start Date: 05/09/2025

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