Us Healthcare
3 days ago
**Roles & Responsibilities**:
- Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage.
- Provide accurate information on eligibility, deductibles, payments, and prior authorizations.
- Document interactions while maintaining patient confidentiality (HIPAA compliance).
- Resolve queries promptly with a **customer-first approach**.
- Escalate complex issues to appropriate departments when necessary.
- Stay updated with policy/system changes and achieve quality & productivity targets.
- Excellent verbal & written **English communication skills**.
- Strong comprehension, analytical, and multitasking abilities.
- Customer service-oriented with polished soft skills.
- Open to **Work From Office** and **Night Shifts**.
**Perks & Benefits**:
- Performance-based incentives
- One-way cab facility (drop within transport boundaries)
- Night shift allowance (up to ₹3,000/month)
- Structured training & skill development program
- Long-term career growth opportunities with Wipro
**Job Types**: Full-time, Permanent
Pay: ₹27,500.00 - ₹32,500.00 per month
Work Location: Remote
**Speak with the employer**
+91 6265106680
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