Business Systems Architect

**Who We Are**

**What You'll Do**

The Lifecycle Digital Transformation Team is responsible for all Lifecycle processes and systems that are anchored on delivering the best customer and partner experience including case management for internal and external customers.

As a Business Analyst, you will develop creative solutions for real business challenges and help drive digital transformation. You will collaborate on multi-functional projects to identify areas for improvement. You will analyze internal processes, data and problems, and identify benefits from enabling new capabilities by using new & emerging digital technologies. You will work with multi-functional IT, Business, and Operations teams, and hardworking developers. You will be interacting directly with Product Owners, Technical Architects, and IT development and testing teams as part of your project work to develop committed release scope.
- Develop simple solutions to address complex business problems.
- Implement new features in a highly collaborative environment with product managers, UI/UX specialists, and software & hardware engineers.
- Work closely with the Scrum master, Product owner, and global delivery teams to drive and be a key contributor to Project releases and sprint payloads.
- Collaborate cross-functionally with other IT teams to implement an integrated digital experience.
- Identify Customer Feedback Management and Escalation Management process gaps and challenges; translate these into a transformation strategy and roadmap, and orchestrate end-to-end solutions.
- Transform Onboard to Optimize end-to-end processes.

**Who You Will Work With**

You'll work with business partners as well as your team of data and IT professionals, scrum teams, and other business analysts. You'll get to work with leaders in the industry to shape the future of Cisco's customer and partner lifecycle. We work hard, learn every single day, focus on doing measurable and impactful work; and have lots of fun along the way.

**Who You Are**

**Requirements for this role**:

- 10+ years of IT experience with a BS degree or MS in Computer Science or Information Science is plus.
- Passionate about building techno-functional solutions/platforms and working closely with cross-functional & business teams.
- Outstanding analytical thinking and problem-solving skills.
- Familiar with Requirements tracking, backlog grooming, and requirements prioritization processes across multiple IT/Business partners.
- Self-starter, who can work both independently and multi-functionally.
- Work with senior management and business owners for longer-term vision to build long-term roadmap for the new functions & system capabilities.
- Process and systems background with experience working in Agile development teams, working knowledge of Agile (Scrum) development methodologies.
- Strong understanding of implementation and working of end-to-end data analytics platforms and ETL processes.
- Understanding of IT processes, Quality and Risk compliance.
- Excellent communication and follow-up skills, written and verbal, across organizations.
- Fun, highly upbeat personality; standout colleague that works well in a fast-paced and driven environment with expectations to deliver high-impact value to the company.

**Why Cisco?**

WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data travelling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and size to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognise our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with techn