Tele Calling Executive

2 weeks ago

Kochi, India Elegant Academy Full time

We are looking for TeleCallers & Student Counsellors to join our team You will be the main liaison between our company and customers.

You main goal will be to effectively address customer issues, complaints and inquiries in a timely manner.

**Responsibilities**:

- Manage inbound and outbound customer calls in a timely manner
- Identify customers’ needs and wants, give your best to clarify information
- Research every issue and provide solutions to them
- Recognize opportunities to upsell our products and services
- Follow our company's communication “scripts”
- Keep records of all conversations in our call center database in a comprehensible way
- When assigned, attend educational seminars
- Build strong relationships with customers
- Follow our customer engagement strategy
- Meet qualitative and quantitative targets

Telecaller Requirements
- Previous experience in telecalling or counselling preferreed. Freshers can also apply.
- Excellent listener
- Adaptable to different personality types
- Customer focus
- Ability to multi-task
- Set priorities
- Excellent time management skills
- B Sc. in Physics, Maths, Chemistry

**Salary**: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Palarivattom, Cochin, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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