Telesales Executive- Female

**Primary Responsibilities**:
**Vehicle Sales**
- Manage all the Web and Tele Enquiries from follow-up to booking
- Exhibit RE behavior code guidelines, exhibit deep understanding on auto industry especially 2-wheeler segment and of history of Royal Enfield & its product range
- Receive all enquiries posted on web/app. Call and understand the requirements of each enquiry. Accordingly provide information, invite to store [set appointments], book a test ride [in store/ at home, office]. Follow RE guidelines and script while calling customers.
- Receive the calls from enquiries to dealership, redirects from contact center. Understand the requirements and accordingly provide information, invite to store [set appointments], book a test ride [in store/ at home, office]
- Make sure that the customer receives a warm welcome at the showroom, is made comfortable and is offered appropriate refreshments
- Conduct need analysis with the customer, vehicle demonstration and test drives to create a unique product experience, making customers feel the need to buy an RE
- Demonstrate strong product and customer understanding to build trust and offer customers the right products from the portfolio
- Facilitating test rides in store and at home/office
- Engage customers on riding initiatives of RE/ dealer and other in use elements
- Check for finance requirements, cross selling opportunities for gears and accessories from the customer
- Guide the customer through the complete decision making process all the way from enquiry to the booking
- Showcase strong customer orientation and ensure the customer has a RE brand experience through the sales process, right from first contact to booking
- Ensure achievement of monthly sales targets set in line with dealership sales appendix
- Drive sales for the dealers by selling profitably and maximizing value added services sales
- Assist the CRE sales in carrying out lost case analysis

**Process Adherence**
- Plan and manage all system level reporting and documentation requirement as per RECODE
- Ensure data capture as per RECODE
- Update and maintain the RECCE tablet with latest information on products, usage and riding initiatives

**Customer Satisfaction**
- Own the customer satisfaction scores for the sales process
- Ensure presence and ownership of the customer vehicle sales
- Conduct home visit if required to drive customer satisfaction
- Coordinate effectively with relevant teams and stake holders to ensure smooth execution of required processes such as Test Drives, Billing and payments, etc.

**Recruitment profile**:

- **Educational Qualifications**:Graduate/ 2 year diploma
- **Industry**: Auto 2 / 4 wheeler
- **Profile**: Passionate about bikes and RE. Aptitude for sales and ensuring customer experience
- **Passions/ Interests**:Interested in Riding, travelling and exploring

**Competencies**:

- Communication & selling skills
- Multi-Tasking, time management & prioritizing
- Customer Relationship Management
- Business and Sales Process
- Product Knowledge
- Planning and Organizing, Operational Excellence, detail orientation
- Problem Solving & Decision Making
- Initiative
- Objection Handling

**Job Types**: Full-time, Permanent

Pay: ₹14,000.00 - ₹23,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Weekend availability

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- 2/4 Wheeler Sales: 1 year (required)
- Telecalling: 1 year (required)

**Location**:

- Dehradun, Uttarakhand (required)

Work Location: In person