Credit Controller

Job title
- Credit Controller - Accounts Receivable (Ahmedabad, India)
- Ref #
- 250000G5
- Location
- India - Ahmedabad
- Job family
- Corporate & Commercial
- Closing date: 06-Aug-2025

Qatar Airways is seeking experienced professionals for the role of Credit Controller - Accounts Receivable based at our Global Business Services (GBS) in Ahmedabad, India.

This position will be primarily responsible for controlling and monitoring the accounts receivables of Qatar Airways network in line with internal policies and accounting procedures. Ensuring full control on all form of payments and all channels of receivables including BSP, CASS, Digital Sales, GSA, ATO, CTO, etc. Monitor the accounts receivables MIS reports and ensure that the respective teams account for the accounts receivable on time and ensure proper review of the accounts receivable portfolio allocated to them and take accountability on overdue receivables.

**Responsibilities**:

- Review, reconcile and validate the statement of accounts of the accounts receivable accounts to ensure that all the transactions are accounted, reconciled and recorded in time.
- Review the customer accounts on daily basis and coordinate with customers/ banks/internal and external stakeholders to resolve customer issues and complete their actions.
- Review the customer credit evaluation/credit review conducted by business teams to ensure compliance with internal policies and procedures.
- Continuously monitor the agents’ sales against the credit limits/securities to ensure that the financial exposure is adequately covered as per the policy.
- Support/coach stations finance staff, sales ledger and cashiering team for your region to ensure the overall objective of AR unit is achieved. Ensure invoices are duly submitted to the customers proper set offs against receipts and invoices, and resolve customer disputes and queries for timely payments.
- Follow up with the business teams and customers for signed contracts and ensure that the invoicing and collections are in line with the terms of the contract.
- Review, reconcile and set off the receivable write-offs, debit notes write-offs, credit card transactions and charge backs.
- Ensure that the cash in safe/ transit is adequately insured as per the risk management policy.
- Analyze, submit, review and control the debit notes waiver requests, write-off requests in line with the policy and highlight any exceptions to the business finance team.
- Ensure that the bank guarantees are adequate and effective to cover the financial risk and coordinate with the stations team for renewal if required.
- Share the regular (daily/weekly/fortnightly) EWS reports with stations team received from the revenue accounting BPO and IATA for further action by the respective stations to minimize any uncovered risks of exposure.
- Perform BSP/CASS link operations, periodic review the risk of productive and non-productive agents monthly and highlight to respective stakeholders for immediate action including restricting their access to stock on the portals.
- Review customer accounts in detail and liaise with stations and respective teams to clear outstanding balances, monitor defaulting agents, actively follow up on legal cases and pursue for final settlements.
- Conduct review of the AR transactions, ageing report and maintain a strong follow up mechanism to ensure prompt recoveries and clean aging.
- Perform all activities ensuring SLA/ KPI’s are achieved, including but not limited to ensuring on time collections, resolving customer queries within the defined TAT, managing ticketing access within the defined TAT.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**Qualifications**:
**Qualifications Required**:

- Bachelor’s Degree or Equivalent with Minimum 2 years of job-related experience
- Proficient in MS Excel, pivot tables and graphs
- Experience of working with ERP
- Good command of English language
- Ability to communicate properly with colleagues and other internal/external parties

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, e